A business idea is nothing if you can't attract and keep customers. In this section we'll look at understanding your customers, their needs and how to use psychology to market your product or service. We'll also explore different communication methods, trends, ideas, and we look at the techniques to help you deal with issues and challenges.
The 'Golden Oldies' of Marketing
— Read More — The 'Golden Oldies' of MarketingThe 'Golden Oldies' of Marketing
Do MySpace, The Phonebook and Flyer distribution still work as ways of promoting your small-medium business? We take a closer look...
Do You Know Your Leads From Your Weeds?
— Read More — Do You Know Your Leads From Your Weeds?Do You Know Your Leads From Your Weeds?
Are your sales figures stuck in a rut? In this article we look at one simple way you can revolutionize your lead management process and grow your numbers.
How Affiliate Marketing Could Revolutionize Your Lead Flow
— Read More — How Affiliate Marketing Could Revolutionize Your Lead FlowHow Affiliate Marketing Could Revolutionize Your Lead Flow
For many small business owners, affiliate marketing can seem confusing and complicated, but it's actually incredibly simple. Here's how it works...
Interacting With Your Clients Both New and Old
— Read More — Interacting With Your Clients Both New and OldInteracting With Your Clients Both New and Old
Should client interaction be based on their regular custom or should all customers be treated equally?
Ask Fleximize: Potential Clients
— Read More — Ask Fleximize: Potential ClientsAsk Fleximize: Potential Clients
In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.
How do I Ensure Effective Team Management?
— Read More — How do I Ensure Effective Team Management?How do I Ensure Effective Team Management?
Good team management is based on trust, understanding and recognition. Read why it's necessary to get results, and our tips for being a successful manager
Use Google Surveys For Customer Data
— Read More — Use Google Surveys For Customer DataUse Google Surveys For Customer Data
Struggling to understand your customers? Here's how your business can utilise Google Surveys to get to know them, and what they want.
Creating a Buzz About Your Business
— Read More — Creating a Buzz About Your BusinessCreating a Buzz About Your Business
Word of mouth is a powerful marketing tool, so how can you encourage your customers to create a buzz about your brand? We look at building brand champions
Time Scales for Handling Customer Complaints
— Read More — Time Scales for Handling Customer ComplaintsTime Scales for Handling Customer Complaints
No business owner wants complaints about their products or business, but when they happen, here's how you should respond to them.
How to Build a Client Base
— Read More — How to Build a Client BaseLanding your first client can be tough, particularly if don't already have a network in place. Explore our advice on developing a client base from scratch
Monitoring your Clients' Happiness
— Read More — Monitoring your Clients' HappinessMonitoring your Clients' Happiness
Ensuring your clients are happy and content with your business is key to building lasting relationships and repeat custom. Here's why...
The Importance of Location to a Business
— Read More — The Importance of Location to a BusinessThe Importance of Location to a Business
In an increasingly digital world, how does the location of a business impact its success? And what factors should you consider when locating your company?
Why Offer Live Chat on Your Website?
— Read More — Why Offer Live Chat on Your Website?Why Offer Live Chat on Your Website?
Live chat provides a unique way to communicate with customers instantaneously. Here are a few reasons why you should consider offering a live chat service
Top Tips on Customer Care
— Read More — Top Tips on Customer CareKnowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...
Tailoring Your Business to Your Clients
— Read More — Tailoring Your Business to Your ClientsTailoring Your Business to Your Clients
Everybody understands that customers are vital to the success of a business, so how can you tailor your business to suit your clients' needs?
The Businesses That Listen to Customers
— Read More — The Businesses That Listen to CustomersThe Businesses That Listen to Customers
Follow the example of these major companies that keep customers loyal by responding to their feedback.
Contacting your Clients via Email
— Read More — Contacting your Clients via EmailContacting your Clients via Email
Contacting your customers via email can be very effective for many small businesses. Here are our top tips to get your message across, first time round...
Customer Reviews Can Attract New Business
— Read More — Customer Reviews Can Attract New BusinessCustomer Reviews Can Attract New Business
Eight in ten people trust online reviews as much as word of mouth recommendations - this is why reviews are key to attracting new business.
Methods of Communicating with Customers
— Read More — Methods of Communicating with CustomersMethods of Communicating with Customers
Think you can get away with a customer newsletter once a month? Wrong. Here are our top tips for regularly communicating with your customers.
Relationships Are Key to Customer Retention
— Read More — Relationships Are Key to Customer RetentionRelationships Are Key to Customer Retention
It's a big mistake to neglect your current customers in favour of new leads. Explore how to improve customer retention with great communication and service
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