A business idea is nothing if you can't attract and keep customers. In this section we'll look at understanding your customers, their needs and how to use psychology to market your product or service. We'll also explore different communication methods, trends, ideas, and we look at the techniques to help you deal with issues and challenges.
Why Offer Live Chat on Your Website?
— Read More — Why Offer Live Chat on Your Website?Why Offer Live Chat on Your Website?
Here are just a few reasons why live chat can help you engage with customers.
Top Tips on Customer Care
— Read More — Top Tips on Customer CareKnowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...
Tailoring Your Business to Your Clients
— Read More — Tailoring Your Business to Your ClientsTailoring Your Business to Your Clients
Everybody understands that customers are vital to the success of a business, so how can you tailor your business to suit your clients' needs?
The Businesses That Listen to Customers
— Read More — The Businesses That Listen to CustomersThe Businesses That Listen to Customers
Follow the example of these major companies that keep customers loyal by responding to their feedback.
Contacting your Clients via Email
— Read More — Contacting your Clients via EmailContacting your Clients via Email
Contacting your customers via email can be very effective for many small businesses. Here are our top tips to get your message across, first time round...
Customer Reviews Can Attract New Business
— Read More — Customer Reviews Can Attract New BusinessCustomer Reviews Can Attract New Business
Eight in ten people trust online reviews as much as word of mouth recommendations - this is why reviews are key to attracting new business.
Methods of Communicating with Customers
— Read More — Methods of Communicating with CustomersMethods of Communicating with Customers
Think you can get away with a customer newsletter once a month? Wrong. Here are our top tips for regularly communicating with your customers.
Making Money From Your Customers' Experience
— Read More — Making Money From Your Customers' ExperienceMaking Money From Your Customers' Experience
Would consumers pay more for a better customer experience?
Relationships Are Key to Customer Retention
— Read More — Relationships Are Key to Customer RetentionRelationships Are Key to Customer Retention
Why you need to develop close relationships with customers and stay in touch.
Using Customer Service to Win Business
— Read More — Using Customer Service to Win BusinessUsing Customer Service to Win Business
Provide great customers service can attract new customers and help you stand apart from your competitors.
How Important are Gifts in Retaining Customers?
— Read More — How Important are Gifts in Retaining Customers?How Important are Gifts in Retaining Customers?
Struggling with a lack of repeat custom? Have you considered using gifts as a method of retaining customers? No? Here's why you should, despite the cost.
Customer Attraction and Retention
— Read More — Customer Attraction and RetentionCustomer Attraction and Retention
Does it take the same amount of effort to retain a customer as to initially attract them?
What to Spend on Customer Service & Other Questions
— Read More — What to Spend on Customer Service & Other QuestionsWhat to Spend on Customer Service & Other Questions
Fleximize offers helpful questions and answers about customer service.
Structuring Your Customer Services Department
— Read More — Structuring Your Customer Services DepartmentStructuring Your Customer Services Department
Your customers are vital to your business, therefore it is crucial to ensure that your customer services team are managed and performing well.
The Personal Touch is Key
— Read More — The Personal Touch is KeyFinding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?
Providing Finance to Customers
— Read More — Providing Finance to CustomersProviding Finance to Customers
How do I offer financing to my customers? If you're considering this question, it’s important to first understand a little about consumer credit practices.
The Importance of Effective Communication in Business
— Read More — The Importance of Effective Communication in BusinessThe Importance of Effective Communication in Business
Effective communication with employees and customers is the backbone of any successful business. But what's the secret to communicating with clarity?
Asking For Customer Feedback
— Read More — Asking For Customer FeedbackJust how useful are questionnaires and surveys for retaining customers?
Prices v Customer Service
— Read More — Prices v Customer ServiceFor your customers, there are two main factors to focus on in their decision making cycle - price and customer service. But which is the most important?
Corresponding with Clients
— Read More — Corresponding with ClientsContacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...
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