Customers

Customers drive your business, so it's worth taking the time to learn what makes them tick...

A business idea is nothing if you can't attract and keep customers. In this section we'll look at understanding your customers, their needs and how to use psychology to market your product or service. We'll also explore different communication methods, trends, ideas, and we look at the techniques to help you deal with issues and challenges.

How Important are Gifts in Retaining Customers?

How Important are Gifts in Retaining Customers?

— Read More — How Important are Gifts in Retaining Customers?

How Important are Gifts in Retaining Customers?

Struggling with a lack of repeat custom? Have you considered using gifts as a method of retaining customers? No? Here's why you should, despite the cost.

Customer Attraction and Retention

Customer Attraction and Retention

— Read More — Customer Attraction and Retention

Customer Attraction and Retention

Does it take the same amount of effort to retain a customer as to initially attract them?

What to Spend on Customer Service & Other Questions

What to Spend on Customer Service & Other Questions

— Read More — What to Spend on Customer Service & Other Questions

What to Spend on Customer Service & Other Questions

Fleximize offers helpful questions and answers about customer service.

Structuring Your Customer Services Department

Structuring Your Customer Services Department

— Read More — Structuring Your Customer Services Department

Structuring Your Customer Services Department

Your customers are vital to your business, therefore it is crucial to ensure that your customer services team are managed and performing well.

The Personal Touch is Key

The Personal Touch is Key

— Read More — The Personal Touch is Key

The Personal Touch is Key

Finding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?

Providing Finance to Customers

Providing Finance to Customers

— Read More — Providing Finance to Customers

Providing Finance to Customers

How do I offer financing to my customers? If you're considering this question, it’s important to first understand a little about consumer credit practices.

The Importance of Effective Communication in Business

The Importance of Effective Communication in Business

— Read More — The Importance of Effective Communication in Business

The Importance of Effective Communication in Business

Effective communication with employees and customers is the backbone of any successful business. But what's the secret to communicating with clarity?

Asking For Customer Feedback

Asking For Customer Feedback

— Read More — Asking For Customer Feedback

Asking For Customer Feedback

Just how useful are questionnaires and surveys for retaining customers?

Prices v Customer Service

Prices v Customer Service

— Read More — Prices v Customer Service

Prices v Customer Service

For your customers, there are two main factors to focus on in their decision making cycle - price and customer service. But which is the most important?

Corresponding with Clients

Corresponding with Clients

— Read More — Corresponding with Clients

Corresponding with Clients

Contacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...

Focus on Both Repeat & New Business

Focus on Both Repeat & New Business

— Read More — Focus on Both Repeat & New Business

Focus on Both Repeat & New Business

New sales are important for growth, but your existing customer base is also essential in keeping your business going. But which should you focus on more?

Obtaining Customer Feedback

Obtaining Customer Feedback

— Read More — Obtaining Customer Feedback

Obtaining Customer Feedback

Is it better to use an automated customer feedback service or employees?

The Effects of 'Buyer's Remorse'

The Effects of 'Buyer's Remorse'

— Read More — The Effects of 'Buyer's Remorse'

The Effects of 'Buyer's Remorse'

What is ‘buyer’s remorse’, and do I need to overcome it to retain customers?

Should You Drop Bad Customers?

Should You Drop Bad Customers?

— Read More — Should You Drop Bad Customers?

Should You Drop Bad Customers?

Dealing with customers who waste your time can be frustrating for business owners. Do you ignore them? Do you embrace them? Knowledge Hub investigates...

What is a Linear Model of Communication?

What is a Linear Model of Communication?

— Read More — What is a Linear Model of Communication?

What is a Linear Model of Communication?

Linear models of communication have been largely superseded by transactional and mutual models, but they still have a number of advantages for businesses

Should You Add a Customer Feedback Section?

Should You Add a Customer Feedback Section?

— Read More — Should You Add a Customer Feedback Section?

Should You Add a Customer Feedback Section?

Adding a customer feedback section to your website helps you keep track of what customers want.

How Can I Discover if My Customers Are Satisfied?

How Can I Discover if My Customers Are Satisfied?

— Read More — How Can I Discover if My Customers Are Satisfied?

How Can I Discover if My Customers Are Satisfied?

When running a business, your customers should always be your main priority. But how do you know if they are satisfied? Here are our top tips...

How Much Training Should I Give My Customer Service Team?

How Much Training Should I Give My Customer Service Team?

— Read More — How Much Training Should I Give My Customer Service Team?

How Much Training Should I Give My Customer Service Team?

Training of your customer services team seems like an obvious step to build a solid customer base, but are you doing enough?

Understanding Your Customers

Understanding Your Customers

— Read More — Understanding Your Customers

Understanding Your Customers

Customers are one of the most important factors in the success of a business. Here's why understanding yours is essential.

So, Just How Important Are Your Customers?

So, Just How Important Are Your Customers?

— Read More — So, Just How Important Are Your Customers?

So, Just How Important Are Your Customers?

Everyone knows your customers are important. But are they always right? It's a common phrase but does it stand up? Knowledge Hub investigates...