Want to increase repeat business? Get the lowdown on keeping customers happy
Happy customers will come back again and again if they like your service and products, so make sure you listen to them and respond to their changing needs. This section of the Knowledge Hub offers loads of useful articles about how you ensure customer satisfaction and give them top customer service.
Encouraging your staff to upsell to customers can play a big role in boosting your restaurant profits. Here are 10 upselling techniques proven to work.
We take a look at how restaurant owners can build business credibility and trust amongst UK consumers, including the importance of online customer reviews
Providing excellent customer service leads to higher retention rates as well as attracting new customers. Here are our top tips on how to deliver an exceptional customer experience
With the advancement of online shopping and increasing dominance of mobile browsing, capitalizing on the 'micro-moments' in your customer journey could be the key to success
The funeral industry has a reputation for over-charging and under-serving. Two startups explain how they're challenging the status quo through innovation
There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.
In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Word of mouth is a powerful marketing tool, so how can you encourage your customers to create a buzz about your brand? We look at building brand champions
Landing your first client can be tough, particularly if don't already have a network in place. Explore our advice on developing a client base from scratch
Live chat provides a unique way to communicate with customers instantaneously. Here are a few reasons why you should consider offering a live chat service
How much should you spend on customer service, and should you be training your staff on it? Fleximize covers questions and answers about customer service
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