Happy customers will come back again and again if they like your service and products, so make sure you listen to them and respond to their changing needs. This section of the Knowledge Hub offers loads of useful articles about how you ensure customer satisfaction and give them top customer service.
Bouncing Back from 1-Star Reviews in Hospitality
— Read More — Bouncing Back from 1-Star Reviews in HospitalityBouncing Back from 1-Star Reviews in Hospitality
There are a lot of eyes on the hospitality sector right now. Kirstie Jones from Navitas Safety gives us her top tips on what to do if you find yourself facing feedback that’s less than favourable.
10 Restaurant Sales Techniques to Boost Profits
— Read More — 10 Restaurant Sales Techniques to Boost Profits10 Restaurant Sales Techniques to Boost Profits
Encouraging your staff to upsell to customers can play a big role in boosting your restaurant profits. Here are 10 upselling techniques proven to work.
5 Ways to Get More Restaurant Reviews
— Read More — 5 Ways to Get More Restaurant Reviews5 Ways to Get More Restaurant Reviews
We take a look at how restaurant owners can build business credibility and trust amongst UK consumers, including the importance of online customer reviews
An SME's Guide to Excellent Customer Service
— Read More — An SME's Guide to Excellent Customer ServiceAn SME's Guide to Excellent Customer Service
Providing excellent customer service leads to higher retention rates as well as attracting new customers. Here are our top tips on how to deliver an exceptional customer experience
Capitalising on Business 'Micro-Moments'
— Read More — Capitalising on Business 'Micro-Moments'Capitalising on Business 'Micro-Moments'
With the advancement of online shopping and increasing dominance of mobile browsing, capitalising on the 'micro-moments' in your customer journey could be the key to success
The Power of Referral Marketing
— Read More — The Power of Referral MarketingThe Power of Referral Marketing
Referral marketing is one of the most powerful ways to grow your business. Here’s how to implement a successful referral campaign for your business
Death Isn't the End for These Startups
— Read More — Death Isn't the End for These StartupsDeath Isn't the End for These Startups
The funeral industry has a reputation for over-charging and under-serving. Two startups explain how they're challenging the status quo through innovation
VR for Small Businesses
— Read More — VR for Small BusinessesVirtual reality isn't just a platform for gamers. It could provide your customers with the best shopping experience they've ever had
4 Steps to Better Customer Loyalty in 2016
— Read More — 4 Steps to Better Customer Loyalty in 20164 Steps to Better Customer Loyalty in 2016
Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.
6 Zero-Cost Ways to Win Business From Your Competition
— Read More — 6 Zero-Cost Ways to Win Business From Your Competition6 Zero-Cost Ways to Win Business From Your Competition
There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.
How to Deal With Difficult Customers
— Read More — How to Deal With Difficult CustomersHow to Deal With Difficult Customers
In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Is The Customer Really Always Right?
— Read More — Is The Customer Really Always Right?Is The Customer Really Always Right?
Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively
Interacting With Your Clients Both New and Old
— Read More — Interacting With Your Clients Both New and OldInteracting With Your Clients Both New and Old
Should client interaction be based on their regular custom or should all customers be treated equally?
Ask Fleximize: Potential Clients
— Read More — Ask Fleximize: Potential ClientsAsk Fleximize: Potential Clients
In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.
Creating a Buzz About Your Business
— Read More — Creating a Buzz About Your BusinessCreating a Buzz About Your Business
Word of mouth is a powerful marketing tool, so how can you encourage your customers to create a buzz about your brand? We look at building brand champions
How to Build a Client Base
— Read More — How to Build a Client BaseLanding your first client can be tough, particularly if don't already have a network in place. Explore our advice on developing a client base from scratch
Why Offer Live Chat on Your Website?
— Read More — Why Offer Live Chat on Your Website?Why Offer Live Chat on Your Website?
Live chat provides a unique way to communicate with customers instantaneously. Here are a few reasons why you should consider offering a live chat service
Top Tips on Customer Care
— Read More — Top Tips on Customer CareKnowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...
Tailoring Your Business to Your Clients
— Read More — Tailoring Your Business to Your ClientsTailoring Your Business to Your Clients
Everybody understands that customers are vital to the success of a business, so how can you tailor your business to suit your clients' needs?
Using Customer Service to Win Business
— Read More — Using Customer Service to Win BusinessUsing Customer Service to Win Business
Provide great customers service can attract new customers and help you stand apart from your competitors.
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