Customer Service / Satisfaction

Want to increase repeat business? Get the lowdown on keeping customers happy

Happy customers will come back again and again if they like your service and products, so make sure you listen to them and respond to their changing needs. This section of the Knowledge Hub offers loads of useful articles about how you ensure customer satisfaction and give them top customer service.

Capitalizing on Business 'Micro-Moments'

Capitalizing on Business 'Micro-Moments'

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Capitalizing on Business 'Micro-Moments'

With the advancement of online shopping and increasing dominance of mobile browsing, capitalizing on the 'micro-moments' in your customer journey could be the key to success

The Power of Referral Marketing

The Power of Referral Marketing

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The Power of Referral Marketing

Referral marketing is one of the most powerful ways to grow your business. Here’s how to implement a successful referral campaign for your business

Death Isn't the End for These Startups

Death Isn't the End for These Startups

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Death Isn't the End for These Startups

The only certain things in life: death and taxes. But when it comes to death, the funeral industry is over-charging and under-serving. Two startups explain how they're challenging the status quo

VR for Small Businesses

VR for Small Businesses

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VR for Small Businesses

Virtual reality isn't just a platform for gamers. It could provide your customers with the best shopping experience they've ever had

4 Steps to Better Customer Loyalty in 2016

4 Steps to Better Customer Loyalty in 2016

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4 Steps to Better Customer Loyalty in 2016

Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.

6 Zero-Cost Ways to Win Business From Your Competition

6 Zero-Cost Ways to Win Business From Your Competition

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6 Zero-Cost Ways to Win Business From Your Competition

There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.

How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.

Interacting With Your Clients Both New and Old

Interacting With Your Clients Both New and Old

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Interacting With Your Clients Both New and Old

Should client interaction be based on their regular custom or should all customers be treated equally?

Ask Fleximize: Potential Clients

Ask Fleximize: Potential Clients

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Ask Fleximize: Potential Clients

In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.

Creating a Buzz About Your Business

Creating a Buzz About Your Business

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Creating a Buzz About Your Business

How can you encourage customers to promote your company by word of mouth?

How to Build a Client Base

How to Build a Client Base

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How to Build a Client Base

Advice on developing a client base from scratch, and how to handle your very first client.

Why Offer Live Chat on Your Website?

Why Offer Live Chat on Your Website?

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Why Offer Live Chat on Your Website?

Here are just a few reasons why live chat can help you engage with customers.

Top Tips on Customer Care

Top Tips on Customer Care

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Top Tips on Customer Care

Knowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...

Tailoring Your Business to Your Clients

Tailoring Your Business to Your Clients

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Tailoring Your Business to Your Clients

Everybody understands that customers are vital to the success of a business, so how can you tailor your business to suit your clients' needs?

Making Money From Your Customers' Experience

Making Money From Your Customers' Experience

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Making Money From Your Customers' Experience

Would consumers pay more for a better customer experience?

Using Customer Service to Win Business

Using Customer Service to Win Business

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Using Customer Service to Win Business

Provide great customers service can attract new customers and help you stand apart from your competitors.

How Important are Gifts in Retaining Customers?

How Important are Gifts in Retaining Customers?

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How Important are Gifts in Retaining Customers?

Struggling with a lack of repeat custom? Have you considered using gifts as a method of retaining customers? No? Here's why you should, despite the cost.

What to Spend on Customer Service & Other Questions

What to Spend on Customer Service & Other Questions

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What to Spend on Customer Service & Other Questions

Fleximize offers helpful questions and answers about customer service.

Structuring Your Customer Services Department

Structuring Your Customer Services Department

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Structuring Your Customer Services Department

Your customers are vital to your business, therefore it is crucial to ensure that your customer services team are managed and performing well.