Complaints Resolution

Resolving complaints and disputes is critical to your reputation as a business

Knowing how to resolve complaints and disputes is critical to upholding a professional reputation and maintaining good client relationships. Whether you need to know about the ins and outs of complaints procedures or you just need guidance on dealing with tricky customers, our articles should give you the information you need.

Bad Reviews: How to Use Them to Your Advantage

Bad Reviews: How to Use Them to Your Advantage

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Bad Reviews: How to Use Them to Your Advantage

It's never nice to receive a negative review from a customer. However, there are plenty of ways that business owners can benefit from bad reviews

How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.

Time Scales for Handling Customer Complaints

Time Scales for Handling Customer Complaints

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Time Scales for Handling Customer Complaints

No business owner wants complaints about their products or business, but when they happen, here's how you should respond to them.