Knowing how to resolve complaints and disputes is critical to upholding a professional reputation and maintaining good client relationships. Whether you need to know about the ins and outs of complaints procedures or you just need guidance on dealing with tricky customers, our articles should give you the information you need.
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There are a lot of eyes on the hospitality sector right now. Kirstie Jones from Navitas Safety gives us her top tips on what to do if you find yourself facing feedback that’s less than favourable.
Bad Reviews: How to Use Them to Your Advantage
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How to Deal With Difficult Customers
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In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Is The Customer Really Always Right?
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Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively
Time Scales for Handling Customer Complaints
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No business owner wants complaints about their products or business, but when they happen, here's how you should respond to them.
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