A business idea is nothing if you can't attract and keep customers. In this section we'll look at understanding your customers, their needs and how to use psychology to market your product or service. We'll also explore different communication methods, trends, ideas, and we look at the techniques to help you deal with issues and challenges.
Structuring Your Customer Services Department
— Read More — Structuring Your Customer Services DepartmentStructuring Your Customer Services Department
Your customers are vital to your business, therefore it is crucial to ensure that your customer services team are managed and performing well.
The Personal Touch is Key
— Read More — The Personal Touch is KeyFinding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?
Providing Finance to Customers
— Read More — Providing Finance to CustomersProviding Finance to Customers
How do I offer financing to my customers? If you're considering this question, its important to first understand a little about consumer credit practices
The Importance of Effective Communication in Business
— Read More — The Importance of Effective Communication in BusinessThe Importance of Effective Communication in Business
Effective communication with employees and customers is the backbone of any successful business. But what's the secret to communicating with clarity?
Asking For Customer Feedback
— Read More — Asking For Customer FeedbackJust how useful are questionnaires and surveys for retaining customers? Fleximize reveals how to ask for customer feedback that will improve your business
Prices v Customer Service
— Read More — Prices v Customer ServiceFor your customers, there are two main factors to focus on in their decision making cycle - price and customer service. But which is the most important?
Corresponding with Clients
— Read More — Corresponding with ClientsContacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...
Focus on Both Repeat & New Business
— Read More — Focus on Both Repeat & New BusinessFocus on Both Repeat & New Business
New sales are important for growth, but your existing customer base is also essential in keeping your business going. But which should you focus on more?
Obtaining Customer Feedback
— Read More — Obtaining Customer FeedbackCustomer feedback can provide invaluable insight for improving your business. We review the different ways to request feedback including automated systems
The Effects of 'Buyer's Remorse'
— Read More — The Effects of 'Buyer's Remorse'The Effects of 'Buyer's Remorse'
Ever heard of buyer's remorse? We explain what causes this emotion and how it affects buying decisions, so you can put strategies in place to overcome it
Should You Drop Bad Customers?
— Read More — Should You Drop Bad Customers?Should You Drop Bad Customers?
Dealing with customers who waste your time can be frustrating for business owners. Do you ignore them? Do you embrace them? Knowledge Hub investigates...
What is a Linear Model of Communication?
— Read More — What is a Linear Model of Communication?What is a Linear Model of Communication?
Linear models of communication have been largely superseded by transactional and mutual models, but they still have a number of advantages for businesses
Should You Add a Customer Feedback Section?
— Read More — Should You Add a Customer Feedback Section?Should You Add a Customer Feedback Section?
Getting customer feedback should be an ongoing effort. Find out how adding a customer feedback section to your website helps keep track of customer needs
How Can I Discover if My Customers Are Satisfied?
— Read More — How Can I Discover if My Customers Are Satisfied?How Can I Discover if My Customers Are Satisfied?
When running a business, your customers should always be your main priority. But how do you know if they are satisfied? Here are our top tips...
How Much Training Should I Give My Customer Service Team?
— Read More — How Much Training Should I Give My Customer Service Team?How Much Training Should I Give My Customer Service Team?
Training of your customer services team seems like an obvious step to build a solid customer base, but are you doing enough?
Understanding Your Customers
— Read More — Understanding Your CustomersCustomers are one of the most important factors in the success of a business. Here's why understanding yours is essential.
So, Just How Important Are Your Customers?
— Read More — So, Just How Important Are Your Customers?So, Just How Important Are Your Customers?
Everyone knows your customers are important. But are they always right? It's a common phrase but does it stand up? Knowledge Hub investigates...
Key Components of Written Communication
— Read More — Key Components of Written CommunicationKey Components of Written Communication
What are the key components of effective written communication and how can you ensure they come across in anything you write or produce.
The Single Biggest Challenge for a Business Leader?
— Read More — The Single Biggest Challenge for a Business Leader?The Single Biggest Challenge for a Business Leader?
What is the biggest challenge for the average business leader? Have a think. It's probably not what you would expect. Here's why...
Using Buffer Statements
— Read More — Using Buffer StatementsBuffer statements are a form of neutral language, commonly used to soften the blow when communicating bad news in a business environment.
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