Customer Feedback

Listening to customers is the key to growing your business and beating competitors

By listening to customer feedback, you can shape your business to align with their expectations. Honest customer opinions can drive your enterprise forward, enabling you to deliver what customers want before your competition does. You'll also build customer loyalty because they know that you listen to them. The Knowledge Hub offers a useful advice on this and more.
Bouncing Back from 1-Star Reviews in Hospitality

Bouncing Back from 1-Star Reviews in Hospitality

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Bouncing Back from 1-Star Reviews in Hospitality

There are a lot of eyes on the hospitality sector right now. Kirstie Jones from Navitas Safety gives us her top tips on what to do if you find yourself facing feedback that’s less than favourable.

5 Ways to Get More Restaurant Reviews

5 Ways to Get More Restaurant Reviews

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5 Ways to Get More Restaurant Reviews

We take a look at how restaurant owners can build business credibility and trust amongst UK consumers, including the importance of online customer reviews

How to Create Engaging Video Content

How to Create Engaging Video Content

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How to Create Engaging Video Content

As an SME owner, it's important to understand how video content can bring in new leads. Here's a quick guide covering how to create video content that works

6 Zero-Cost Ways to Win Business From Your Competition

6 Zero-Cost Ways to Win Business From Your Competition

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6 Zero-Cost Ways to Win Business From Your Competition

There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.