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There are a lot of eyes on the hospitality sector right now. Kirstie Jones from Navitas Safety gives us her top tips on what to do if you find yourself facing feedback that’s less than favourable.
Master Customer Feedback: Learn, React, & Grow
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Collecting customer feedback is essential to business owners. Scott Dodson, Chief Growth Officer at PaleBlue, discusses measuring customer satisfaction in the world of tech.
5 Ways to Get More Restaurant Reviews
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We take a look at how restaurant owners can build business credibility and trust amongst UK consumers, including the importance of online customer reviews
How to Create Engaging Video Content
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As an SME owner, it's important to understand how video content can bring in new leads. Here's a quick guide covering how to create video content that works
Bad Reviews: How to Use Them to Your Advantage
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It's never nice to receive a negative review from a customer. However, there are plenty of ways that business owners can benefit from bad reviews
4 Steps to Better Customer Loyalty in 2016
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Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.
What’s the Consumer Confidence Index?
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What’s the Consumer Confidence Index, and why is it important in business? Fleximize explains in detail, including how to use this data to plan your budget
6 Zero-Cost Ways to Win Business From Your Competition
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There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.
How to Deal With Difficult Customers
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In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Is The Customer Really Always Right?
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Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively
Use Google Surveys For Customer Data
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Struggling to understand your customers? Here's how your business can utilise Google Surveys to get to know them, and what they want.
Monitoring your Clients' Happiness
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Ensuring your clients are happy and content with your business is key to building lasting relationships and repeat custom. Here's why...
The Businesses That Listen to Customers
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Follow the example of these major companies that keep customers loyal by responding to their feedback.
Asking For Customer Feedback
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Should You Add a Customer Feedback Section?
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Getting customer feedback should be an ongoing effort. Find out how adding a customer feedback section to your website helps keep track of customer needs
How Can I Discover if My Customers Are Satisfied?
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When running a business, your customers should always be your main priority. But how do you know if they are satisfied? Here are our top tips...
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