Customer Feedback

Listening to customers is the key to growing your business and beating competitors

By listening to customer feedback, you can shape your business to align with their expectations. Honest customer opinions can drive your enterprise forward, enabling you to deliver what customers want before your competition does. You'll also build customer loyalty because they know that you listen to them. The Knowledge Hub offers a useful advice on this and more.
How to Create Engaging Video Content

How to Create Engaging Video Content

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How to Create Engaging Video Content

As an SME owner, it's important to understand how video content can bring in new leads. Here's a quick guide covering how to create video content that works

Bad Reviews: How to Use Them to Your Advantage

Bad Reviews: How to Use Them to Your Advantage

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Bad Reviews: How to Use Them to Your Advantage

It's never nice to receive a negative review from a customer. However, there are plenty of ways that business owners can benefit from bad reviews

4 Steps to Better Customer Loyalty in 2016

4 Steps to Better Customer Loyalty in 2016

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4 Steps to Better Customer Loyalty in 2016

Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.

What’s the Consumer Confidence Index?

What’s the Consumer Confidence Index?

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What’s the Consumer Confidence Index?

What’s the Consumer Confidence Index, and why it's so important to your own business.

6 Zero-Cost Ways to Win Business From Your Competition

6 Zero-Cost Ways to Win Business From Your Competition

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6 Zero-Cost Ways to Win Business From Your Competition

There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.

How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.

Use Google Surveys For Customer Data

Use Google Surveys For Customer Data

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Use Google Surveys For Customer Data

Struggling to understand your customers? Here's how your business can utilise Google Surveys to get to know them, and what they want.

Monitoring your Clients' Happiness

Monitoring your Clients' Happiness

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Monitoring your Clients' Happiness

Ensuring your clients are happy and content with your business is key to building lasting relationships and repeat custom. Here's why...

The Businesses That Listen to Customers

The Businesses That Listen to Customers

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The Businesses That Listen to Customers

Follow the example of these major companies that keep customers loyal by responding to their feedback.

Asking For Customer Feedback

Asking For Customer Feedback

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Asking For Customer Feedback

Just how useful are questionnaires and surveys for retaining customers?

Should You Add a Customer Feedback Section?

Should You Add a Customer Feedback Section?

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Should You Add a Customer Feedback Section?

Adding a customer feedback section to your website helps you keep track of what customers want.

How Can I Discover if My Customers Are Satisfied?

How Can I Discover if My Customers Are Satisfied?

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How Can I Discover if My Customers Are Satisfied?

When running a business, your customers should always be your main priority. But how do you know if they are satisfied? Here are our top tips...