It's never nice to receive a negative review from a customer. However, there are plenty of ways that business owners can benefit from bad reviews
Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.
What’s the Consumer Confidence Index, and why it's so important to your own business.
There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.
In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.
Struggling to understand your customers? Here's how your business can utilise Google Surveys to get to know them, and what they want.
Ensuring your clients are happy and content with your business is key to building lasting relationships and repeat custom. Here's why...
Follow the example of these major companies that keep customers loyal by responding to their feedback.
Just how useful are questionnaires and surveys for retaining customers?
Adding a customer feedback section to your website helps you keep track of what customers want.
When running a business, your customers should always be your main priority. But how do you know if they are satisfied? Here are our top tips...