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Customer Feedback

Listening to customers is the key to growing your business and beating competitors

By listening to customer feedback, you can shape your business to align with their expectations. Honest customer opinions can drive your enterprise forward, enabling you to deliver what customers want before your competition does. You'll also build customer loyalty because they know that you listen to them. The Knowledge Hub offers a useful advice on this and more.

Bouncing Back from 1-Star Reviews in Hospitality

Kirstie Jones

There are a lot of eyes on the hospitality sector right now. Kirstie Jones from Navitas Safety gives us her top tips on what to do if you find yourself facing feedback that’s less than favourable.

5 Ways to Get More Restaurant Reviews

Rebecca Taylor

We take a look at how restaurant owners can build business credibility and trust amongst UK consumers, including the importance of online customer reviews

How to Create Engaging Video Content

Sam Shepler

As an SME owner, it's important to understand how video content can bring in new leads. Here's a quick guide covering how to create video content that works

4 Steps to Better Customer Loyalty in 2016

Phil Foster

Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.

6 Zero-Cost Ways to Win Business From Your Competition

Daniel Kidd

There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.

Is The Customer Really Always Right?

Daniel Kidd

Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively

Monitoring your Clients' Happiness

Emma Meakin

Ensuring your clients are happy and content with your business is key to building lasting relationships and repeat custom. Here's why...

The Businesses That Listen to Customers

Marcia Smith

Follow the example of these major companies that keep customers loyal by responding to their feedback.

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