Why Offer Live Chat on Your Website?

Why Offer Live Chat on Your Website?

Live chat creates direct line to your customers.

By Marcia Smith

As a way of connecting a business to its prospective or existing client base, a live chat service is fast becoming the best way forward in terms of offering instant customer service. It can be used by new clients to help them make a sound buying decision, or by clients who have purchased before, if they need help with their product or service. You should offer a live chat service on your website because:

  1. It’s fast and convenient.
  2. Chat agents can help more than one person at one time.
  3. It’s cheaper for the customer as they don’t have to use a phone line to ring in for help.
  4. The quality of support given by your staff can easily be reviewed.

There are a number of providers out there, so do some research – it will stand you in good stead as some will offer free services until a certain number of users is met. If you’re smaller, this can be a wonderfully cost-effective way of providing good customer service.


  Subscribe for Free Content

Click here to get killer business content sent straight to your inbox

Subscribe to The Knowledge Hub

Join over 60,000 business owners. Get the latest advice, tips and expert opinion delivered to your inbox every month.