Customers

Customers drive your business, so it's worth taking the time to learn what makes them tick...

A business idea is nothing if you can't attract and keep customers. In this section we'll look at understanding your customers, their needs and how to use psychology to market your product or service. We'll also explore different communication methods, trends, ideas, and we look at the techniques to help you deal with issues and challenges.

The 'Golden Oldies' of Marketing

The 'Golden Oldies' of Marketing

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The 'Golden Oldies' of Marketing

Do MySpace, The Phonebook and Flyer distribution still work as ways of promoting your small-medium business? We take a closer look...

Do You Know Your Leads From Your Weeds?

Do You Know Your Leads From Your Weeds?

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Do You Know Your Leads From Your Weeds?

Are your sales figures stuck in a rut? In this article we look at one simple way you can revolutionize your lead management process and grow your numbers.

How Affiliate Marketing Could Revolutionize Your Lead Flow

How Affiliate Marketing Could Revolutionize Your Lead Flow

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How Affiliate Marketing Could Revolutionize Your Lead Flow

For many small business owners, affiliate marketing can seem confusing and complicated, but it's actually incredibly simple. Here's how it works...

Interacting With Your Clients Both New and Old

Interacting With Your Clients Both New and Old

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Interacting With Your Clients Both New and Old

Should client interaction be based on their regular custom or should all customers be treated equally?

Ask Fleximize: Potential Clients

Ask Fleximize: Potential Clients

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Ask Fleximize: Potential Clients

In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.

How do I Ensure Effective Team Management?

How do I Ensure Effective Team Management?

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How do I Ensure Effective Team Management?

Effective team management, why it is necessary and how to ensure that you are achieving it.

Use Google Surveys For Customer Data

Use Google Surveys For Customer Data

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Use Google Surveys For Customer Data

Struggling to understand your customers? Here's how your business can utilise Google Surveys to get to know them, and what they want.

Creating a Buzz About Your Business

Creating a Buzz About Your Business

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Creating a Buzz About Your Business

How can you encourage customers to promote your company by word of mouth?

Time Scales for Handling Customer Complaints

Time Scales for Handling Customer Complaints

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Time Scales for Handling Customer Complaints

No business owner wants complaints about their products or business, but when they happen, here's how you should respond to them.

How to Build a Client Base

How to Build a Client Base

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How to Build a Client Base

Advice on developing a client base from scratch, and how to handle your very first client.

Monitoring your Clients' Happiness

Monitoring your Clients' Happiness

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Monitoring your Clients' Happiness

Ensuring your clients are happy and content with your business is key to building lasting relationships and repeat custom. Here's why...

The Importance of Location to a Business

The Importance of Location to a Business

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The Importance of Location to a Business

In an increasingly digital world, how does the location of a business impact its success? And what factors should you consider when locating your company?

Why Offer Live Chat on Your Website?

Why Offer Live Chat on Your Website?

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Why Offer Live Chat on Your Website?

Here are just a few reasons why live chat can help you engage with customers.

Top Tips on Customer Care

Top Tips on Customer Care

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Top Tips on Customer Care

Knowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...

Tailoring Your Business to Your Clients

Tailoring Your Business to Your Clients

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Tailoring Your Business to Your Clients

Everybody understands that customers are vital to the success of a business, so how can you tailor your business to suit your clients' needs?

The Businesses That Listen to Customers

The Businesses That Listen to Customers

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The Businesses That Listen to Customers

Follow the example of these major companies that keep customers loyal by responding to their feedback.

Contacting your Clients via Email

Contacting your Clients via Email

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Contacting your Clients via Email

Contacting your customers via email can be very effective for many small businesses. Here are our top tips to get your message across, first time round...

Customer Reviews Can Attract New Business

Customer Reviews Can Attract New Business

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Customer Reviews Can Attract New Business

Eight in ten people trust online reviews as much as word of mouth recommendations - this is why reviews are key to attracting new business.

Methods of Communicating with Customers

Methods of Communicating with Customers

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Methods of Communicating with Customers

Think you can get away with a customer newsletter once a month? Wrong. Here are our top tips for regularly communicating with your customers.

Making Money From Your Customers' Experience

Making Money From Your Customers' Experience

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Making Money From Your Customers' Experience

Would consumers pay more for a better customer experience?