FAQs

Answers to your most pressing questions about Fleximize

If you've got questions about our loans, you've come to the right place. Browse our FAQs below or skip ahead to the following sections:

  1. Lending criteria
  2. Our loans
  3. Applying with us
  4. Repayments
  5. Your Fleximize Account

We're always happy to help, so if your question isn't on the list, please get in touch via our contact us page, and we'll get back to you as soon as possible. You can also call us on 020 7100 0110. 

Lending criteria

What kind of businesses do you fund?

We fund limited companies and LLPs registered in the UK. Sole traders, or non-limited partnerships with less than four partners, can apply for a loan of over £25,000.

What industries do you lend to?

We lend to companies across many industries, including retail, construction, manufacturing and property, amongst many more.

Do you lend to startups?

We can only lend to businesses that have at least six months’ trading history. Once you’ve been trading for six months, we’d be delighted to consider your business for funding, so please get in touch.

What's the minimum lending criteria?

To be considered for funding, your company needs to have been actively trading for at least six months and have a minimum monthly turnover of £5,000. We can lend up to a maximum of two months' revenue, so if your typical monthly revenue is £10,000, we'll be able to lend up to £20,000.

Will you lend if I have bad credit?

We take several factors into account when assessing the strength of an application. Credit history (of all the company directors) makes up part of our analysis, but we also look at other aspects, including the business’ trading history and affordability. 

We try to say ‘yes’ to as many businesses as possible. However, as a responsible lender, we'll only lend if we believe the business can afford the repayments and that it'll benefit the business.

What if I'm based in Scotland or Northern Ireland?

If you're based in Northern Ireland or Scotland, you will not be able to apply for a secured loan. Please refer to our unsecured loans instead, or call us on 020 7100 0110 to discuss our other lending options available to you.

Our loans

What’s the difference between an unsecured and secured loan?

We offer unsecured loans of up to £250,000 for 1-24 months and secured loans of up to £500,000 for 1-48 months.

A secured loan will require you to put up a property as collateral against the loan. You don’t need to provide such security for an unsecured loan, but we will require a personal guarantee from at least one director or shareholder in the business on any loan that you take out with us.  

How much can I borrow?

You can borrow up to £250,000 on an unsecured basis, and up to £500,000 on a secured basis.

We can only lend a maximum of two months' revenue, so if your typical monthly revenue is £50,000, we'll be able to lend up to £100,000. If you need more finance, we may be able to provide you with a top-up after three successful repayments.

How long can I borrow for?

You can borrow the money for between 1-24 months if you’ve gone for an unsecured loan, and 1-48 months on a secured loan.

Let us know what you’d like your monthly repayments to be, and we’ll organize a term that works for you.

How much will it cost?

We offer competitive rates starting from 1.5% per month with no hidden or early repayment fees. In fact, if you repay early, your interest will be recalculated so that you only pay for the time you had the loan. This has allowed our customers to save an average of 44% on their total interest when they repay early.

Take a look at our quote page to get an idea of how much your loan could cost overall.  

What if I can't borrow the amount I want?

We can lend up to a maximum of two times your monthly turnover. So, if your typical monthly turnover is £25,000, we won't be able to lend above £50,000 on your initial loan.

Depending on your needs, you may be able to take the amount that we offer initially and then top up your loan after a few successful repayments.

What is a relationship manager?

Our team of relationship managers handle the underwriting of your loan application. Having a single point of contact means we can approve your application quicker.

You'll be assigned a dedicated relationship manager once your application passes our initial checks and they will remain your point of contact throughout your loan term - even if you come back for another loan in the future.

Do you charge any fees?

If you come directly to us, there are absolutely no set-up, application or arrangement fees. You'll simply be charged the interest on your loan.

We also don’t charge any early repayment fees, and you can save on interest if you repay early.

Do you require any security?

We require a personal guarantee from at least one director or shareholder in the business for all of our loans. A personal guarantee is a commitment from a business owner to pay off a loan if their business defaults on its payments.

For secured loans, we may seek an equitable charge over your personal or commercial property. We may also need additional security in the form of a debenture depending on the state of your business.

How long does it take to be approved for a loan?

We aim to approve loan applications on the same day as they are submitted with all supporting documents, and at the very latest within 48 hours.

If you provide all the information we need in a timely manner, we can also have the funds with you within 48 hours of receipt of your application.

What are the benefits of borrowing from us?

We offer industry-leading flexibility and first-class customer service. You can see this for yourself by browsing our reviews on Trustpilot, where we’re rated ‘Excellent’. You can also read our in-depth customer case studies to understand exactly how we help businesses thrive.

Each of our loans comes packed with flexible features as standard, including top-ups and repayment holidays, and there are no hidden fees or early-repayment penalties. Plus, all of our customers are given access to exclusive discounts on market-leading business tools from our network of partners – just log in to your Fleximize Member Area to redeem the discounts and offers best suited to you. 

Applying with us

How do I apply?

The easiest way to apply is to fill in our simple application form. Alternatively, you can apply over the phone, so please feel free to give us a call on 020 7100 0110.

What supporting documents will I need to provide?

As standard, we ask for all business bank statements covering the last three months of trading, the most recent set of management accounts, and a summary of your last 12 months' revenue, broken down by month.

You can upload these via your Fleximize Member Area, once you have submitted your application. Depending on the complexity of your business, we might ask for further documentation, but we'll ensure this is as hassle-free as possible.

Will I be credit checked?

Once your application is submitted, and with your permission, we will run credit checks on the business, as well as its directors. More information can be found in our Privacy Policy.

How can I check my credit reference details?

If you need to check your credit reference data, you can contact the Credit Reference Agency (CRA) directly. Here are the details of the CRAs we work with:

Experian Landmark House

Experian Way, NG2 Business Park NG80 1ZZ

Equifax Customer Service Centre

PO Box 10036, Leicester, LE3 4FS

Callcredit Information Group

PO Box 491, Leeds LS3 1WZ

How long will it take to receive the funds?

We can deposit funds to your designated bank account the same day as approval, upon receipt of signed loan documents.

Why won’t the website let me submit my application?

It’s possible that conflicting information is being entered in the application form. If this is the case, our form may not allow you to get through to the next stage.  Give us a call on 020 7100 0110 and we’ll sort it out immediately.

If you already have an account or open application with us, try logging in here.

How can I manage my application?

Once you have submitted your application, you will be prompted to finish setting up your Fleximize Member Area. This is a dashboard that enables you to manage your account with us, track application and loan progress, upload supporting documents, and access exclusive offers and discounts on tools to help you run your business. 

Repayments

How do I make loan repayments?

Your relationship manager will guide you through setting up repayments before we deposit the funds.

The easiest way to repay your Fleximize loan is by setting up a standing order or direct debit with us. However, if you wish to make overpayments or settle your loan early, you can also make payments by bank transfer or debit card.

Can I repay early?

With Fleximize, you can repay your loan early free of charge. We'll even recalculate your interest so that you only pay for the time you had the loan.

If you have any questions about early repayments, call your relationship manager on 020 7100 0110.

What if I can’t make a repayment on time?

Please let us know as soon as possible if you think you may miss a payment. Call our credit control team on 020 7100 0110 or email memberpayments@fleximize.com

Can I make overpayments?

You can make overpayments online for free via your Fleximize Member Area.

If you want to make a large overpayment, or pay off your loan completely, call your relationship manager on 020 7100 0110 who will be able to help you with this.

How can I settle my loan in full?

If you want to pay off your loan completely, call your relationship manager on 020 7100 0110 who will be able to help.

How do I check what I still owe?

Log in to your Fleximize Member Area to take a look at your personal repayment schedule. If you have any questions, feel free to call us on 020 7100 0110.

Your Fleximize Account

Why can't I log in?

If you applied online, you can access the Fleximize Member Area using the email address and password provided with your application.

If you are having problems accessing your Fleximize Member Area, it could be one of two things - if you haven't set up your member area, please give our team a call on 020 7100 0110 and we will help you get set up in seconds. If you've forgotten your log in details, you can reset them by clicking the reset password link.

How do I activate my member offers? 

We pride ourselves on supporting businesses with more than just finance. That’s why we’ve partnered with other companies to provide you with a range of offers to make both your personal and business life a little bit easier.

You can activate your member offers by logging in to your Fleximize Member Area, clicking on the ‘Member Offers’ tab and hitting the ‘Show me the offers’ button, which will activate your offers. 

From there, you’ll be able to browse through the offers, select the offer that appeals to you by clicking 'View' and hitting the orange ‘Redeem’ button to access it.

What’s the difference between silver and gold offers? 

Our silver offers are accessible to anyone with a Member Account, while gold offers are reserved for our customers who have an active loan with us. 

How do I update my contact preferences?

You can update your contact preferences and other personal information via your Fleximize Member Area. Take a look at our guide if you want more information on how to manage your account.