Your frequently asked questions

If you've got questions about our loans, you've come to the right place. If your question isn't here, please get in touch via our contact us page.

Fleximize Lending Criteria

What kind of businesses do you fund?

We fund limited companies and LLPs registered in the UK. Sole traders, or non-limited partnerships with less than four partners, can apply for a loan of over £25,000.

What is the minimum lending criteria?

To be considered for funding, your company needs to have been actively trading for at least six months and have a minimum monthly turnover of £5,000. We can lend up to a maximum of two months' revenue, so if your typical monthly revenue is £10,000, we'll be able to lend up to £20,000. We can only support non-homeowners who have been trading for over 36 months with up to a maximum of £20,000.

Do you lend to startups?

We can only lend to businesses that have at least six months' trading history. Once you've been trading for six months, we'd be delighted to consider your business for funding, so please get in touch.

What if I'm based in Scotland, Northern Ireland or Wales?

If you're based in Wales, you can apply for both our Flexiloan and Flexiloan Lite and we may be able to offer you those on an unsecured or secured basis. However, if you're based in Northern Ireland or Scotland, we will only be able to offer you our Flexiloan or Flexiloan Lite of up to £250,000 on an unsecured basis.

What if I'm based overseas?

Unfortunately we're unable to lend to businesses based outside of the UK. We also can't lend to foreign businesses or overseas companies that trade in the UK, including those based in the Republic of Ireland, Guernsey, Jersey or the Isle of Man. However, we can lend to SMEs based in the Isle of Wight.

What industries do you lend to?

We lend to companies across many industries, including retail, professional services, manufacturing and property, amongst many more. If you want to know more about how we can tailor our funding to the sector or industry your business operates in, feel free to give our team a call on 0207 100 0110.

Will you lend if I have bad credit?

We take several factors into account when assessing the strength of an application. Credit history (of all the company directors) makes up part of our analysis, but we also look at other aspects, including the business' trading history and affordability. We'll also look at if any company directors have any CCJs.

We try to say 'yes' to as many businesses as possible. However, as a responsible lender, we'll only lend if we believe the business can afford the repayments and that it'll benefit the business.

What if I've been previously rejected by a bank?

It's certainly worth applying for a business loan with us if you've failed to get approved elsewhere. We’ve lent to many businesses who have previously been turned down for a bank loan, and we believe this is down to the fact that we value different criteria when underwriting a loan.

Fleximize Loans

What's the difference the Flexiloan and the Flexiloan Lite

With both the Flexiloan and Flexiloan Lite, you can borrow between £10,000 and £500,000 on an unsecured or secured basis. The main difference is that you can spread your repayment over a much longer term with our Flexiloan. All loans come with top-ups, repayment holidays, and no early repayment fees as standard.

The Flexiloan is our popular term loan that’s flexible enough to suit almost any business for any purpose. Many customers use it to fund office refurbs, to purchase new equipment or to hire more staff. Businesses must be trading for 12+ months to apply and can borrow over a term of 12 – 36 unsecured and 12 – 48 months secured.

The Flexiloan Lite is more suited to supporting short-term cash flow needs such as paying a tax bill or as a bridging solution. It’s also great for businesses in the early stage of growth. Businesses only need to be trading for 6+ months to apply and can borrow over a term of 3 – 12 months on an unsecured or secured basis.

You can read more about our products here.

What are the benefits of borrowing from us?

We offer industry-leading flexibility and first-class customer service. You can see this for yourself by reading our reviews on Trustpilot, where we're rated 'Excellent'. You can also watch our in-depth customer case studies to understand exactly how we help businesses thrive, or browse our awards.

Each of our loans comes packed with flexible features as standard, including top-ups and repayment holidays. In addition, our Penalty-Free Promise means you’ll never be burdened with hidden fees or early repayment penalties. Meanwhile, our Loyalty Pledge means that you’ll get a lower rate if you come back to us for more funding after paying off your initial loan. Plus, all of our customers are given access to exclusive discounts on market-leading business tools from our network of partners via the Member Marketplace – just log in to your Fleximize Member Area to redeem the discounts and offers best suited to you.

How long can I borrow for?

If you have been trading for longer than 12 months, you can borrow funds and repay over a term of 3 - 36 months on an unsecured basis, and 3 - 60 months on a secured basis.

If you have been trading between 6 - 12 months, we can offer you funds through our Flexiloan Lite with a repayment term of up to 12 months initially. Once you have some more successful trading time under your belt, the flexibility of our products may mean you can refinance with our Flexiloan the next time you require funding.

Let us know what you'd like your monthly repayments to be, and we'll organize a term that works for you.

What's the difference between an unsecured and a secured loan?

Both our Flexiloan and Flexiloan Lite can be offered on an unsecured basis up to £250,000 and secured basis up to £500,000.

A secured loan will require you to put up a property as collateral against the loan. You don't need to provide such security for an unsecured loan, but we will require a personal guarantee from at least one director or shareholder in the business on any loan that you take out with us.

How much can I borrow?

You can borrow up to £250,000 on an unsecured basis, and up to £500,000 on a secured basis.

We can only lend a maximum of two months' revenue, so if your typical monthly revenue is £50,000, we'll be able to lend up to £100,000. If you need refinancing, we may be able to provide you with a top-up after three successful repayments.

How much will it cost?

We offer competitive interest rates starting from 0.9% per month with no hidden or early repayment fees. In fact, our Penalty-Free Promise means that if you repay in full early, your interest will be recalculated so that you only pay interest for the time you had the loan. This has allowed our customers to save an average of 44% on their total interest when they repay early.

Take a look at our quote page to get an idea of how much your loan could cost overall.

What can I use a Fleximize loan for?

Our products are flexible enough to be used by any business for any purpose, from taking on more staff to paying a tax bill. Many of our customers use their Fleximize business loan to improve their overall cash flow or to facilitate business expansion and growth. Some simply need the working capital to help fulfil customer contracts, whilst others may use it as a means of completing a management buy-out. You can take a look at some of our customer case studies to understand exactly how our loans have helped small businesses across the UK.

What if I can't borrow the amount I want?

We can lend up to a maximum of two times your monthly turnover. So, if your typical monthly turnover is £25,000, we won't be able to lend above £50,000 on your initial loan.

Depending on your needs, you may be able to take the amount that we offer initially and then top up your loan after a few successful repayments.

What is a relationship manager?

Our team of relationship managers handle the underwriting of your loan application. Having a single point of contact means we can approve your application quicker. You'll be assigned a dedicated relationship manager once your application passes our initial checks. Our Loyalty Pledge means that they will remain your point of contact throughout your loan term - even if you come back for another loan in the future.

How long does it take to be approved for a loan?

Typically, we’re able to approve applications within 24 hours of receiving them. If you provide all the information we need to underwrite your application in a timely manner, we can also have the funds with you within 24 hours of receipt of your application. You can learn more about how we use Open Banking to assess loan applications here.

Do you require any security?

We require a personal guarantee from at least one director or shareholder in the business for all of our loans. A personal guarantor is a commitment from a business owner to pay off a loan if their business defaults on its payments.

For secured loans, we may seek an equitable charge over your personal or commercial property. We may also need additional security in the form of a debenture, depending on the state of your business.

Do you charge any fees?

If you come directly to us, there are absolutely no set-up, application, or arrangement fees. You'll simply be charged the interest on your loan. Our Penalty-Free Promise also means that we’ll never charge any early repayment fees, and you can save on interest if you repay early.

What benefits do you offer to returning customers?

Our Loyalty Pledge means that, if you return to us for more funding after paying off your initial loan, you’ll get a cheaper rate, or £100 cashback. You’ll also be greeted by the same relationship manager each time you return to us and have life-long access to our top-tier offers on the Member Marketplace. You can read more about our Loyalty Pledge in full here.

What is the Fleximize Penalty-Free Promise?

Our Penalty-Free Promise means that you can pay off your Fleximize loan early without incurring any fees. You’ll also only pay interest for the time you’ve had the loan, because we’re committed to ensuring you’ll never overpay on your business loan when you borrow with us.

Applying with Fleximize

How do I apply?

The easiest way to apply is to fill in our simple application form. Alternatively, you can apply over the phone, so please feel free to give us a call on 020 7100 0110.

How long will it take to receive the funds?

We can deposit funds to your designated bank account the same day as approval, upon receipt of signed loan documents.

Will I be credit checked?

Once your application is submitted, and with your permission, we will run credit checks on the business, as well as its directors. More information can be found in our Privacy Policy.

What supporting documents will I need to provide?

As standard, we ask for all business bank statements covering the last three months of trading, the most recent set of management accounts, and a summary of your last 12 months' revenue, broken down by month. You can upload these via your Fleximize Member Area, once you have submitted your application. With Open Banking technology, you can provide us with immediate access to bank records securely. Find out more here.

Why won't the website let me submit my application?

It's possible that conflicting information is being entered in the application form. If this is the case, our form may not allow you to get through to the next stage. Give us a call on 020 7100 0110 and we'll sort it out immediately. If you already have an account or open application with us, try logging in here.

How can I check my credit reference details?

If you need to check your credit reference data, you can contact the Credit Reference Agency (CRA) directly. Here are the details of the CRAs we work with: [1] Experian Landmark House, Experian Way, NG2 Business Park NG80 1ZZ [2] Equifax Customer Service Centre, PO Box 10036, Leicester, LE3 4FS [3] Callcredit Information Group, PO Box 491, Leeds LS3 1WZ.

How can I manage my application?

Once you have submitted your application, you will be prompted to finish setting up your Fleximize Member Area. This is a dashboard that enables you to manage your account with us, track application and loan progress, upload supporting documents, and access exclusive offers and discounts on tools to help you run your business.


How do I make loan repayments?

Your relationship manager will guide you through setting up repayments before we deposit the funds.

The easiest way to repay your Fleximize loan is by setting up a standing order or direct debit with us. However, if you wish to make overpayments or settle your loan early, you can also make payments by bank transfer or debit card.

Can I repay early?

Our Penalty Free Promise means that you can repay your loan early free of charge. We'll even recalculate your interest so that you only pay for the time you had the loan.

If you have any questions about early repayments, call your relationship manager on 020 7100 0110.

What if I can't make a repayment on time?

We appreciate that sometimes problems arise.

We aim to work with you to resolve any payment issues you may be experiencing. We have a number of options available so the sooner you inform of us of any payment issues, the more options you will have available.

Please call your relationship manager on 020 7100 0110.

Can I make overpayments?

You can make overpayments online for free via your Fleximize Member Area.

If you want to make a large overpayment, or pay off your loan completely, call your relationship manager on 020 7100 0110 who will be able to help you with this.

How can I settle my loan in full?

If you want to pay off your loan completely, call your relationship manager on 020 7100 0110 who will be able to help.

How do I check what I still owe?

Log in to your Fleximize Member Area to take a look at your personal repayment schedule. If you have any questions, feel free to call us on 020 7100 0110.

Your Fleximize Account

Why can't I log in?

If you applied online, you can access the Fleximize Member Area using the email address and password provided with your application.

If you’re having problems accessing your Fleximize Member Area, it could be one of two things - if you haven't set up your Member Area, please give our team a call on 020 7100 0110 and we will help you get set up in seconds. If you've forgotten your login details, you can reset them by clicking the reset password link.

How do I update my contact preferences?

You can update your contact preferences and other personal information via your Fleximize Member Area. Take a look at our guide if you want more information on how to manage your account.

What is the Member Marketplace?

Our Member Marketplace has been designed to give business owners across the UK access to the wider support they need to grow and thrive. Through the Member Marketplace, you can access exclusive discounts on the tools and services you may need to help run a successful business, such as legal advice or PA services. You don’t need to have a loan with us – this is available to all UK SMEs as you just need to create a free account to get started.

How do I activate & redeem my member offers?

You can activate your member offers by logging in to your Fleximize Member Area, clicking on the 'Member Offers' tab and hitting the 'Show me the offers' button, which will activate your offers.

From there, you'll be able to browse through the offers, select the offer that appeals to you by clicking 'View' and hitting the orange 'Redeem' button to access it. You’ll be taken to a page on that partner’s website. A few of our partners have offers where, upon clicking the “Redeem Offer” button, you can leave your details and they’ll give you a call back.

What's the difference between silver and gold offers?

Our silver offers are accessible to anyone with a Member Account, while gold offers are reserved for our customers who have an active loan with us or who have taken out more than one loan with us in the past.

How do I become a gold member?

Gold offers are reserved for customers with an active Flexiloan or Flexiloan Lite. It’s one of our ways of saying thanks for choosing us. If you do end up taking out a loan with us in the future, you’ll automatically get access to these gold offers, which include further discounts.

If you’ve repaid your loan and choose to come back to us for further funding, we’ll automatically give you lifetime access to these gold offers.

How often do you add new discounts and offers?

We’re always on the lookout for new partners that can help you grow your business. If you have a potential partner in mind for us, just email [email protected] and we’ll reach out and see what we can do.

Still have questions? Call us.

We believe in taking some time to listen and understand what businesses are about.
If you have any questions, drop us a line and a member of the team will be very happy to help.

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