Your frequently asked questions

If you've got questions about our loans, you've come to the right place. If your question isn't here, please get in touch via our contact us page.

Fleximize Lending Criteria

What kind of businesses do you fund?

We fund limited companies and LLPs registered in the UK. Sole traders, or non-limited partnerships with less than four partners, can apply for a loan of over £25,000.

What is the minimum lending criteria?

To be considered for funding, your company needs to have been actively trading for at least six months and have a minimum monthly turnover of £5,000. We can lend up to a maximum of two months' revenue, so if your typical monthly revenue is £10,000, we'll be able to lend up to £20,000. We can only support non-homeowners who have been trading for over 36 months with up to a maximum of £20,000.

Do you lend to startups?

We can only lend to businesses that have at least six months' trading history. Once you've been trading for six months, we'd be delighted to consider your business for funding, so please get in touch.

What if I'm based in Scotland, Northern Ireland or Wales?

If you're based in Wales, you can apply for both our unsecured and secured business loans. However, if you're based in Northern Ireland or Scotland, you can apply for an unsecured loan of up to £250,000 but we currently can't offer you a secured loan.

What if I'm based overseas?

Unfortunately we're unable to lend to businesses based outside of the UK. We also can't lend to foreign businesses or oversees companies that trade in the UK, including those based in the Republic of Ireland, Guernsey, Jersey or the Isle of Man. However, we can lend to SMEs based in Isle of Wight.

What industries do you lend to?

We lend to companies across many industries, including retail, construction, manufacturing and property, amongst many more. If you want to know more about how we can tailor our funding to the sector or industry your business operates in, feel free to give our team a call on 0207 100 0110.

Will you lend if I have bad credit?

We take several factors into account when assessing the strength of an application. Credit history (of all the company directors) makes up part of our analysis, but we also look at other aspects, including the business' trading history and affordability. We'll also look at if any company directors have any CCJs.

We try to say 'yes' to as many businesses as possible. However, as a responsible lender, we'll only lend if we believe the business can afford the repayments and that it'll benefit the business.

What if I've been previously rejected by a bank?

It's certainly worth applying for a Fleximize business loan if you've failed to get approved elsewhere. Many businesses who are turned down for a typical bank loan find that they are in fact eligible for an alternative business loan. This is down to the fact that alternative lenders value slightly different criteria compared to banks when underwriting a loan.

What support are you providing during Covid-19?

We've now launched the Essential Sector Growth Loan, designed to give priority access to finance for essential sector businesses at favourable rates, with no additional fees and all the flexible features of our standard business loan. We're also supporting our existing clients in a number of different ways. If you're an existing client, give us a call on 020 7100 0110 or email covid@fleximize.com to see how we can help.

Fleximize Loans

What's the difference between an unsecured and secured loan?

We offer unsecured loans of up to £250,000 for 1-24 months and secured loans of up to £500,000 for 1-48 months.

A secured loan will require you to put up a property as collateral against the loan. You don't need to provide such security for an unsecured loan, but we will require a personal guarantee from at least one director or shareholder in the business on any loan that you take out with us.

How much can I borrow?

You can borrow up to £250,000 on an unsecured basis, and up to £500,000 on a secured basis.

We can only lend a maximum of two months' revenue, so if your typical monthly revenue is £50,000, we'll be able to lend up to £100,000. If you need refinancing, we may be able to provide you with a top-up after three successful repayments.

How long can I borrow for?

You can borrow the money for between 1-24 months if you've gone for an unsecured loan, and 1-48 months on a secured loan.

Let us know what you'd like your monthly repayments to be, and we'll organize a term that works for you.

How much will it cost?

We offer competitive interest rates starting from 1.5% per month with no hidden or early repayment fees. In fact, if you repay early, your interest will be recalculated so that you only pay for the time you had the loan. This has allowed our customers to save an average of 44% on their total interest when they repay early.

Take a look at our quote page to get an idea of how much your loan could cost overall.

What can I use a Fleximize loan for?

Many of our customers use their Fleximize business loan to improve their overall cash flow or to facilitate business expansion and growth. Some simply need the working capital to help fulfil customer contracts, whilst others may use it as a means of completing a management buy-out. You can take a look at some of our customer case studies to understand exactly how our loans have helped small businesses across the UK. 

What if I can't borrow the amount I want?

We can lend up to a maximum of two times your monthly turnover. So, if your typical monthly turnover is £25,000, we won't be able to lend above £50,000 on your initial loan.

Depending on your needs, you may be able to take the amount that we offer initially and then top up your loan after a few successful repayments.

What is a relationship manager?

Our team of relationship managers handle the underwriting of your loan application. Having a single point of contact means we can approve your application quicker.

You'll be assigned a dedicated relationship manager once your application passes our initial checks and they will remain your point of contact throughout your loan term - even if you come back for another loan in the future.

What are the benefits of borrowing from us?

We offer industry-leading flexibility and first-class customer service. You can see this for yourself by browsing our reviews on Trustpilot, where we're rated 'Excellent'. You can also read our in-depth customer case studies to understand exactly how we help businesses thrive.

Each of our loans comes packed with flexible features as standard, including top-ups and repayment holidays, and there are no hidden fees or early-repayment penalties. Plus, all of our customers are given access to exclusive discounts on market-leading business tools from our network of partners – just log in to your Fleximize Member Area to redeem the discounts and offers best suited to you.

Do you require any security?

We require a personal guarantee from at least one director or shareholder in the business for all of our loans. A personal guarantor is a commitment from a business owner to pay off a loan if their business defaults on its payments.

For secured loans, we may seek an equitable charge over your personal or commercial property. We may also need additional security in the form of a debenture depending on the state of your business.

How long does it take to be approved for a loan?

We aim to approve loan applications on the same day as they are submitted with all supporting documents, and at the very latest within 48 hours.

If you provide all the information we need in a timely manner, we can also have the funds with you within 48 hours of receipt of your application.

Do you charge any fees?

If you come directly to us, there are absolutely no set-up, application or arrangement fees. You'll simply be charged the interest on your loan. We also don't charge any early repayment fees, and you can save on interest if you repay early.

Applying with Fleximize

How do I apply?

The easiest way to apply is to fill in our simple application form. Alternatively, you can apply over the phone, so please feel free to give us a call on 020 7100 0110.

How long will it take to receive the funds?

We can deposit funds to your designated bank account the same day as approval, upon receipt of signed loan documents.

Will I be credit checked?

Once your application is submitted, and with your permission, we will run credit checks on the business, as well as its directors. More information can be found in our Privacy Policy

What supporting documents will I need to provide?

As standard, we ask for all business bank statements covering the last three months of trading, the most recent set of management accounts, and a summary of your last 12 months' revenue, broken down by month. 

Temporary measure: we also need this form completed and submitted in order to assess each applicant’s business exposure to Covid-19. 

You can upload these via your Fleximize Member Area, once you have submitted your application. 

Why won't the website let me submit my application?

It's possible that conflicting information is being entered in the application form. If this is the case, our form may not allow you to get through to the next stage. Give us a call on 020 7100 0110 and we'll sort it out immediately.

If you already have an account or open application with us, try logging in here.

How can I check my credit reference details?

If you need to check your credit reference data, you can contact the Credit Reference Agency (CRA) directly. Here are the details of the CRAs we work with: [1] Experian Landmark House, Experian Way, NG2 Business Park NG80 1ZZ [2] Equifax Customer Service Centre, PO Box 10036, Leicester, LE3 4FS [3] Callcredit Information Group, PO Box 491, Leeds LS3 1WZ.

How can I manage my application?

Once you have submitted your application, you will be prompted to finish setting up your Fleximize Member Area. This is a dashboard that enables you to manage your account with us, track application and loan progress, upload supporting documents, and access exclusive offers and discounts on tools to help you run your business.


How do I make loan repayments?

Your relationship manager will guide you through setting up repayments before we deposit the funds.

The easiest way to repay your Fleximize loan is by setting up a standing order or direct debit with us. However, if you wish to make overpayments or settle your loan early, you can also make payments by bank transfer or debit card.

Can I repay early?

With Fleximize, you can repay your loan early free of charge. We'll even recalculate your interest so that you only pay for the time you had the loan.

If you have any questions about early repayments, call your relationship manager on 020 7100 0110.

What if I can't make a repayment on time?

We appreciate that you may be experiencing issues due to Covid-19 and we’re in the process of contacting all of our clients to discuss their options. If you haven’t heard from us yet, please email us at covid@fleximize.com and a member of the team will respond as soon as possible. 

Can I make overpayments?

You can make overpayments online for free via your Fleximize Member Area.

If you want to make a large overpayment, or pay off your loan completely, call your relationship manager on 020 7100 0110 who will be able to help you with this.

How can I settle my loan in full?

If you want to pay off your loan completely, call your relationship manager on 020 7100 0110 who will be able to help.

How do I check what I still owe?

Log in to your Fleximize Member Area to take a look at your personal repayment schedule. If you have any questions, feel free to call us on 020 7100 0110.

Your Fleximize Account

Why can't I log in?

If you applied online, you can access the Fleximize Member Area using the email address and password provided with your application.

If you are having problems accessing your Fleximize Member Area, it could be one of two things - if you haven't set up your member area, please give our team a call on 020 7100 0110 and we will help you get set up in seconds. If you've forgotten your log in details, you can reset them by clicking the reset password link.

How do I activate my member offers?

You can activate your member offers by logging in to your Fleximize Member Area, clicking on the 'Member Offers' tab and hitting the 'Show me the offers' button, which will activate your offers.

From there, you'll be able to browse through the offers, select the offer that appeals to you by clicking 'View' and hitting the orange 'Redeem' button to access it.

What's the difference between silver and gold offers?

Our silver offers are accessible to anyone with a Member Account, while gold offers are reserved for our customers who have an active loan with us.

How do I update my contact preferences?

You can update your contact preferences and other personal information via your Fleximize Member Area. Take a look at our guide if you want more information on how to manage your account.

Still have questions? Call us.

We believe in taking some time to listen and understand what businesses are about.
If you have any questions, drop us a line and a member of the team will be very happy to help.

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