Once you've attracted customers, how do you hold onto them? Customer retention involves use of a variety of tactics to keep them coming back. From offering exclusive deals and listening to customer feedback, to prioritising your best customers to finding the right location for your business, we have a range of advice on how to increase customer loyalty.
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There are a lot of eyes on the hospitality sector right now. Kirstie Jones from Navitas Safety gives us her top tips on what to do if you find yourself facing feedback that’s less than favourable.
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How Indie Retailers Can Buck Trends and Thrive
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Why Retention Marketing is Crucial for SMEs
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Fostering loyalty amongst customers is one of the most effective, valuable strategies any small business can employ. Here's our guide on how to get started with retention marketing
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Encouraging your staff to upsell to customers can play a big role in boosting your restaurant profits. Here are 10 upselling techniques proven to work.
9 Ways to Boost Footfall for your Retail Business
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Struggling to recover your retail footfall after lockdown? Follow these 9 simple steps to increase your foot traffic and drive more sales
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With more and more patients expecting digital-first services, we take a look at four strategies you can use as a medical practice to better serve your customers and improve engagement
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Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base
The Power of Referral Marketing
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Referral marketing is one of the most powerful ways to grow your business. Here’s how to implement a successful referral campaign for your business
The Late Starters’ Guide to GDPR for SMEs
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With changes to GDPR due in May, some firms are concerned about their readiness. Here's our guide to preparing your business for the new regulations
4 Steps to Better Customer Loyalty in 2016
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Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.
How to Maximize on Christmas Mayhem
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Independent toy store owner, Kirit Kumar, offers wise words on getting the most from the Christmas shopping season on the high street and online.
6 Zero-Cost Ways to Win Business From Your Competition
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There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.
How to Deal With Difficult Customers
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In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Is The Customer Really Always Right?
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Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively
Launching Your Trial Product
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Are your sales figures stuck in a rut? In this article we look at one simple way you can revolutionize your lead management process and grow your numbers.
Ask Fleximize: Potential Clients
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The Importance of Location to a Business
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In an increasingly digital world, how does the location of a business impact its success? And what factors should you consider when locating your company?
Top Tips on Customer Care
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