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Customer Retention

For ideas on retaining customers, read our articles loaded with fantastic ideas and tips

Once you've attracted customers, how do you hold onto them? Customer retention involves use of a variety of tactics to keep them coming back. From offering exclusive deals and listening to customer feedback, to prioritizing your best customers to finding the right location for your business, we have a range of advice on how to increase customer loyalty.

10 Restaurant Sales Techniques to Boost Profits

10 Restaurant Sales Techniques to Boost Profits

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10 Restaurant Sales Techniques to Boost Profits

Encouraging your staff to upsell to customers can play a big role in boosting your restaurant profits. Here are 10 upselling techniques proven to work.

8 Ways to Boost Footfall for your Retail Business

8 Ways to Boost Footfall for your Retail Business

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8 Ways to Boost Footfall for your Retail Business

Struggling to recover your retail footfall after lockdown? Follow these 8 simple steps to increase your foot traffic and drive more sales

Medical Practices: Boosting Patient Engagement

Medical Practices: Boosting Patient Engagement

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Medical Practices: Boosting Patient Engagement

With more and more patients expecting digital-first services, we take a look at four strategies you can use as a medical practice to better serve your customers and improve engagement

Why Retention Marketing is Crucial for SMEs

Why Retention Marketing is Crucial for SMEs

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Why Retention Marketing is Crucial for SMEs

Fostering loyalty amongst customers is one of the most effective, valuable strategies any small business can employ. Here's our guide on how to get started with retention marketing

Covid-19: Customer Engagement Strategies

Covid-19: Customer Engagement Strategies

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Covid-19: Customer Engagement Strategies

Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base

The Power of Referral Marketing

The Power of Referral Marketing

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The Power of Referral Marketing

Referral marketing is one of the most powerful ways to grow your business. Here’s how to implement a successful referral campaign for your business

The Late Starters’ Guide to GDPR for SMEs

The Late Starters’ Guide to GDPR for SMEs

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The Late Starters’ Guide to GDPR for SMEs

With changes to GDPR due in May, some firms are concerned about their readiness. Here's our guide to preparing your business for the new regulations

4 Steps to Better Customer Loyalty in 2016

4 Steps to Better Customer Loyalty in 2016

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4 Steps to Better Customer Loyalty in 2016

Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.

How to Maximize on Christmas Mayhem

How to Maximize on Christmas Mayhem

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How to Maximize on Christmas Mayhem

Independent toy store owner, Kirit Kumar, offers wise words on getting the most from the Christmas shopping season on the high street and online.

6 Zero-Cost Ways to Win Business From Your Competition

6 Zero-Cost Ways to Win Business From Your Competition

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6 Zero-Cost Ways to Win Business From Your Competition

There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.

How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively

Launching Your Trial Product

Launching Your Trial Product

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Launching Your Trial Product

You might be wondering if free trials are cost effective. The short answer is yes. The longer answer is yes, but only if they’re carefully planned out.

Do You Know Your Leads From Your Weeds?

Do You Know Your Leads From Your Weeds?

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Do You Know Your Leads From Your Weeds?

Are your sales figures stuck in a rut? In this article we look at one simple way you can revolutionize your lead management process and grow your numbers.

Ask Fleximize: Potential Clients

Ask Fleximize: Potential Clients

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Ask Fleximize: Potential Clients

In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.

The Importance of Location to a Business

The Importance of Location to a Business

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The Importance of Location to a Business

In an increasingly digital world, how does the location of a business impact its success? And what factors should you consider when locating your company?

Top Tips on Customer Care

Top Tips on Customer Care

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Top Tips on Customer Care

Knowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...

The Businesses That Listen to Customers

The Businesses That Listen to Customers

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The Businesses That Listen to Customers

Follow the example of these major companies that keep customers loyal by responding to their feedback.

Customer Reviews Can Attract New Business

Customer Reviews Can Attract New Business

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Customer Reviews Can Attract New Business

Eight in ten people trust online reviews as much as word of mouth recommendations - this is why reviews are key to attracting new business.

Relationships Are Key to Customer Retention

Relationships Are Key to Customer Retention

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Relationships Are Key to Customer Retention

It's a big mistake to neglect your current customers in favour of new leads. Explore how to improve customer retention with great communication and service