Once you've attracted customers, how do you hold onto them? Customer retention involves use of a variety of tactics to keep them coming back. From offering exclusive deals and listening to customer feedback, to prioritizing your best customers to finding the right location for your business, we have a range of advice on how to increase customer loyalty.
Why Retention Marketing is Crucial for SMEs
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Fostering loyalty amongst customers is one of the most effective, valuable strategies any small business can employ. Here's our guide on how to get started with retention marketing
Covid-19: Customer Engagement Strategies
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Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base
The Power of Referral Marketing
— Read More — The Power of Referral MarketingThe Power of Referral Marketing
Referral marketing is one of the most powerful ways to grow your business. Here’s how to implement a successful referral campaign for your business
The Late Starters’ Guide to GDPR for SMEs
— Read More — The Late Starters’ Guide to GDPR for SMEsThe Late Starters’ Guide to GDPR for SMEs
With changes to GDPR due in May, some firms are concerned about their readiness. Here's our guide to preparing your business for the new regulations
4 Steps to Better Customer Loyalty in 2016
— Read More — 4 Steps to Better Customer Loyalty in 20164 Steps to Better Customer Loyalty in 2016
Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.
How to Maximize on Christmas Mayhem
— Read More — How to Maximize on Christmas MayhemHow to Maximize on Christmas Mayhem
Independent toy store owner, Kirit Kumar, offers wise words on getting the most from the Christmas shopping season on the high street and online.
7 Ways to Boost Footfall in Retail
— Read More — 7 Ways to Boost Footfall in Retail7 Ways to Boost Footfall in Retail
With fierce competition in retail, attracting window shoppers into your business isn't an easy task. Follow our seven tips for increasing customer footfall
6 Zero-Cost Ways to Win Business From Your Competition
— Read More — 6 Zero-Cost Ways to Win Business From Your Competition6 Zero-Cost Ways to Win Business From Your Competition
There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.
How to Deal With Difficult Customers
— Read More — How to Deal With Difficult CustomersHow to Deal With Difficult Customers
In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Is The Customer Really Always Right?
— Read More — Is The Customer Really Always Right?Is The Customer Really Always Right?
Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively
Launching Your Trial Product
— Read More — Launching Your Trial ProductYou might be wondering if free trials are cost effective. The short answer is yes. The longer answer is yes, but only if they’re carefully planned out.
Do You Know Your Leads From Your Weeds?
— Read More — Do You Know Your Leads From Your Weeds?Do You Know Your Leads From Your Weeds?
Are your sales figures stuck in a rut? In this article we look at one simple way you can revolutionize your lead management process and grow your numbers.
Ask Fleximize: Potential Clients
— Read More — Ask Fleximize: Potential ClientsAsk Fleximize: Potential Clients
In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.
The Importance of Location to a Business
— Read More — The Importance of Location to a BusinessThe Importance of Location to a Business
In an increasingly digital world, how does the location of a business impact its success? And what factors should you consider when locating your company?
Top Tips on Customer Care
— Read More — Top Tips on Customer CareKnowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...
The Businesses That Listen to Customers
— Read More — The Businesses That Listen to CustomersThe Businesses That Listen to Customers
Follow the example of these major companies that keep customers loyal by responding to their feedback.
Customer Reviews Can Attract New Business
— Read More — Customer Reviews Can Attract New BusinessCustomer Reviews Can Attract New Business
Eight in ten people trust online reviews as much as word of mouth recommendations - this is why reviews are key to attracting new business.
Relationships Are Key to Customer Retention
— Read More — Relationships Are Key to Customer RetentionRelationships Are Key to Customer Retention
It's a big mistake to neglect your current customers in favour of new leads. Explore how to improve customer retention with great communication and service
How Important are Gifts in Retaining Customers?
— Read More — How Important are Gifts in Retaining Customers?How Important are Gifts in Retaining Customers?
Struggling with a lack of repeat custom? Have you considered using gifts as a method of retaining customers? No? Here's why you should, despite the cost.
Customer Attraction and Retention
— Read More — Customer Attraction and RetentionCustomer Attraction and Retention
Customer attraction and retention both require attention if you want to maintain sales in the long run. But which takes more effort? We compare strategies
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