For ideas on retaining customers, read our articles loaded with fantastic ideas and tips
Once you've attracted customers, how do you hold onto them? Customer retention involves use of a variety of tactics to keep them coming back. From offering exclusive deals and listening to customer feedback, to prioritizing your best customers to finding the right location for your business, we have a range of advice on how to increase customer loyalty.
Fostering loyalty amongst customers is one of the most effective, valuable strategies any small business can employ. Here's our guide on how to get started with retention marketing
Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base
A little late to the GDPR table? Don't panic - the 25 May deadline is fast approaching, but there's still time to ensure full compliance with the new data regulations using these tips
There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.
In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.
You might be wondering if free trials are cost effective. The short answer is yes. The longer answer is yes, but only if they’re carefully planned out.
Are your sales figures stuck in a rut? In this article we look at one simple way you can revolutionize your lead management process and grow your numbers.
In an increasingly digital world, how does the location of a business impact its success? And what factors should you consider when locating your company?
Struggling with a lack of repeat custom? Have you considered using gifts as a method of retaining customers? No? Here's why you should, despite the cost.
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