Customer Retention

For ideas on retaining customers, read our articles loaded with fantastic ideas and tips

Once you've attracted customers, how do you hold onto them? Customer retention involves use of a variety of tactics to keep them coming back. From offering exclusive deals and listening to customer feedback, to prioritizing your best customers to finding the right location for your business, we have a range of advice on how to increase customer loyalty.

The Power of Referral Marketing

The Power of Referral Marketing

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The Power of Referral Marketing

Referral marketing is one of the most powerful ways to grow your business. Here’s how to implement a successful referral campaign for your business

The Late Starters’ Guide to GDPR for SMEs

The Late Starters’ Guide to GDPR for SMEs

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The Late Starters’ Guide to GDPR for SMEs

A little late to the GDPR table? Don't panic - the 25 May deadline is fast approaching, but there's still time to ensure full compliance with the new data regulations using these tips

4 Steps to Better Customer Loyalty in 2016

4 Steps to Better Customer Loyalty in 2016

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4 Steps to Better Customer Loyalty in 2016

Increasing customer loyalty in 2016 – follow advice from successful business owner of Love Energy Savings, Phil Foster.

How to Maximize on Christmas Mayhem

How to Maximize on Christmas Mayhem

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How to Maximize on Christmas Mayhem

Independent toy store owner, Kirit Kumar, offers wise words on getting the most from the Christmas shopping season on the high street and online.

7 Ways to Boost Footfall in Retail

7 Ways to Boost Footfall in Retail

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7 Ways to Boost Footfall in Retail

Experiencing a dip in business in your shop? Follow our tips on increasing customer numbers.

6 Zero-Cost Ways to Win Business From Your Competition

6 Zero-Cost Ways to Win Business From Your Competition

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6 Zero-Cost Ways to Win Business From Your Competition

There are many ways to win business from your competition. Some come at a cost. Some are completely free apart from in time and effort. Just like these.

How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.

Launching Your Trial Product

Launching Your Trial Product

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Launching Your Trial Product

You might be wondering if free trials are cost effective. The short answer is yes. The longer answer is yes, but only if they’re carefully planned out.

Do You Know Your Leads From Your Weeds?

Do You Know Your Leads From Your Weeds?

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Do You Know Your Leads From Your Weeds?

Are your sales figures stuck in a rut? In this article we look at one simple way you can revolutionize your lead management process and grow your numbers.

Ask Fleximize: Potential Clients

Ask Fleximize: Potential Clients

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Ask Fleximize: Potential Clients

In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.

The Importance of Location to a Business

The Importance of Location to a Business

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The Importance of Location to a Business

In an increasingly digital world, how does the location of a business impact its success? And what factors should you consider when locating your company?

Top Tips on Customer Care

Top Tips on Customer Care

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Top Tips on Customer Care

Knowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...

The Businesses That Listen to Customers

The Businesses That Listen to Customers

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The Businesses That Listen to Customers

Follow the example of these major companies that keep customers loyal by responding to their feedback.

Customer Reviews Can Attract New Business

Customer Reviews Can Attract New Business

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Customer Reviews Can Attract New Business

Eight in ten people trust online reviews as much as word of mouth recommendations - this is why reviews are key to attracting new business.

Relationships Are Key to Customer Retention

Relationships Are Key to Customer Retention

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Relationships Are Key to Customer Retention

Why you need to develop close relationships with customers and stay in touch.

How Important are Gifts in Retaining Customers?

How Important are Gifts in Retaining Customers?

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How Important are Gifts in Retaining Customers?

Struggling with a lack of repeat custom? Have you considered using gifts as a method of retaining customers? No? Here's why you should, despite the cost.

Customer Attraction and Retention

Customer Attraction and Retention

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Customer Attraction and Retention

Does it take the same amount of effort to retain a customer as to initially attract them?

What to Spend on Customer Service & Other Questions

What to Spend on Customer Service & Other Questions

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What to Spend on Customer Service & Other Questions

Fleximize offers helpful questions and answers about customer service.

The Personal Touch is Key

The Personal Touch is Key

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The Personal Touch is Key

Finding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?