The Knowledge Hub

How Restaurants Can Use Tech to Serve Customers

Georgie Peru

With more and more restaurants, cafes, and pubs reopening, we take a look at how hospitality businesses can embrace tech to serve their customers in a covid-secure way

Protecting Your SME from Future Disasters

Doug Kelley

Doug Kelley of specialist insurance brokers Bluedrop Services share his insights onto how UK SMEs can protect their business, employees and customers from future disasters

Getting Communication Right During a Crisis

​Darren Hockley

​Darren Hockley, Managing Director of DeltaNet International, shares insight into the importance of effective communication during a crisis and how it can help build lasting relationships

Covid-19 Business Stories: Ten Green Bottles

The Fleximize Team

We spoke to Simon Broad, Director of Brighton-based Ten Green Bottles, about how he was able to pivot his business offering to serve customers through lockdown

An SME's Guide to Excellent Customer Service

Natasha Deaves

Providing excellent customer service leads to higher retention rates as well as attracting new customers. Here are our top tips on how to deliver an exceptional customer experience

5 Steps to Creating a Long-Term Virtual Office

Mike Castle

With many small businesses considering a permanent shift to remote working, Mike Castle of ITRM shares five steps that will help you to create a long-term, highly efficient virtual office

Covid-19: The Future of The Workplace

John Flanagan

With most businesses instructing staff to work from home during the pandemic, many are now considering whether a return to the office is necessary. John Flanagan of Cartridge People explores.

7 Ways for SMEs to Avoid Redundancies

Daniel Barnett

Daniel Barnett of Getting Redundancy Right explores seven alternative options for SME owners who may be considering staff redundancies

Covid-19: How to Support Staff Returning to Work

Brendan Street

Nuffield Health's Brendan Street shares an extensive guide detailing how to effectively communicate with and support employees returning to work as the UK eases out of lockdown

Covid-19: Customer Engagement Strategies

Amy Robinson

Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base

How Bespoke Software as a Service Benefits SMEs

James Ansell

James Ansell, Founder and Director of Code23, highlights why bespoke software as a service is a better choice for small businesses than off-the-shelf software

How to Make Your Office Space Covid-Secure

Mark Wiggins

As SMEs across the UK prepare for staff to return to work, it's crucial for employers to ensure workplaces are Covid-secure. Here are six ways to get started

Covid-19: The Impact on R&D Tax Credits

Alistair Aird

Alistair Aird of Easy R&D explores the impact of the UK Government's coronavirus support loans on the SME R&D Tax Credit Scheme

How to Balance Business with Fatherhood

Alex Fisher

To mark Father’s Day, six leading businessmen from across the UK share their advice and opinions on juggling family life with their careers

Preventing Disengagement in Construction Teams

Paddy O’Hagen

Construction is a profession which involves mostly field work, making employee engagement more difficult. Here's what you can do to avoid disengagement in your construction team

Do I Need A Shareholders' Agreement?

Chris Brightling

A shareholders’ agreement is a vital legal document for many businesses and can protect the interests of both majority and minority shareholders

The Impact of Covid-19 on UK Recruitment

Ann Swain

In this exclusive from the Association of Staffing Professionals, Chief Executive Ann Swain explores the impact of Covid-19 on the UK recruitment sector

Three Ways to Promote Diversity in the Workplace

Suki Sandhu

It's imperative to foster an inclusive and diverse culture within your SME. Suki Sandhu of Audeliss explores three ways to promote diversity in your workplace

Covid-19: Adapting Your Business Offering

Charlotte Holmes-Darby

Charlotte Holmes-Darby of Vistaprint explores how small business owners can adapt their offering during the pandemic to engage with customers and the wider community

What Really Motivates Today's Employees?

Richard Shotton

Richard Shotton, one of the country’s top behavioural scientists, has partnered with Monster recruitment to give business leaders insight into the science behind employee motivation