The Knowledge Hub

How to Find the Right IT Service Provider

Vikki Durden

Vikki Durden of UK IT Service shares her tips on how to know when it's time to switch IT Service providers as a small business owner and how to find the right one

Costs Associated With Hiring Your First Employee

Simon Thomas

Simon Thomas, Founder and Managing Director of Ridgefield Consulting, talks us through the unexpected costs associated with hiring your first employee as a small business owner

Combatting Loneliness & Isolation Amongst Staff

The Fleximize Team

With unprecedented numbers of UK employees working from home, many have found themselves facing social isolation and loneliness. Here's what employers can do to help

Wrongful Trading Rules During Covid-19

Jon Munnery

Jon Munnery of UK Liquidators talks us through the temporary suspension of wrongful trading rules for businesses experiencing financial struggles due to the coronavirus pandemic

Why Management Training is Crucial for SMEs

Sally-Ann Hall-Jones

Implementing quality management training will make employees feel more integrated as a team and increase motivation levels, resulting in happier staff and better performance. Here's how

How to Ensure Your Marketing Is Responsible

Scott Logie

When processing customer data for marketing purposes, small businesses need to implement responsible marketing practices and consider customer trust. Scott Logie of REaD Group explores

Modern Leadership in Today's Workplace

Robert Ordever

Robert Ordever, Managing Director of O.C Tanner Europe, discusses what being a modern leader means and why it's crucial for success in today's workplace

An SME's Guide to Press Release Distribution

Graeme Patfield

Press release distribution is a fantastic way for SMEs to spread the word about their business, along with building brand awareness and credibility. Here's how to get it right

Covid-19: Managing Commercial Leases

Philippa Cobb

LawBite's Philippa Cobb explores the impact of lockdown on commercial leases, including government's temporary legal protection for commercial tenants

Encouraging Footfall to Your Hospitality Business

Craig Pannozzo

With the hospitality industry taking a massive hit due to the coronavirus pandemic, we explore three strategies that hospitality businesses can implement to encourage footfall

How Restaurants Can Use Tech to Serve Customers

Georgie Peru

With more and more restaurants, cafes, and pubs reopening, we take a look at how hospitality businesses can embrace tech to serve their customers in a covid-secure way

Protecting Your SME from Future Disasters

Doug Kelley

Doug Kelley of specialist insurance brokers Bluedrop Services share his insights onto how UK SMEs can protect their business, employees and customers from future disasters

Getting Communication Right During a Crisis

​Darren Hockley

​Darren Hockley, Managing Director of DeltaNet International, shares insight into the importance of effective communication during a crisis and how it can help build lasting relationships

Covid-19 Business Stories: Ten Green Bottles

The Fleximize Team

We spoke to Simon Broad, Director of Brighton-based Ten Green Bottles, about how he was able to pivot his business offering to serve customers through lockdown

An SME's Guide to Excellent Customer Service

Natasha Deaves

Providing excellent customer service leads to higher retention rates as well as attracting new customers. Here are our top tips on how to deliver an exceptional customer experience

5 Steps to Creating a Long-Term Virtual Office

Mike Castle

With many small businesses considering a permanent shift to remote working, Mike Castle of ITRM shares five steps that will help you to create a long-term, highly efficient virtual office

Covid-19: The Future of The Workplace

John Flanagan

With most businesses instructing staff to work from home during the pandemic, many are now considering whether a return to the office is necessary. John Flanagan of Cartridge People explores.

7 Ways for SMEs to Avoid Redundancies

Daniel Barnett

Daniel Barnett of Getting Redundancy Right explores seven alternative options for SME owners who may be considering staff redundancies

Covid-19: How to Support Staff Returning to Work

Brendan Street

Nuffield Health's Brendan Street shares an extensive guide detailing how to effectively communicate with and support employees returning to work as the UK eases out of lockdown

Covid-19: Customer Engagement Strategies

Amy Robinson

Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base