The Knowledge Hub

An SME's Guide to Excellent Customer Service

Natasha Deaves

Providing excellent customer service leads to higher retention rates as well as attracting new customers. Here are our top tips on how to deliver an exceptional customer experience

5 Steps to Creating a Long-Term Virtual Office

Mike Castle

With many small businesses considering a permanent shift to remote working, Mike Castle of ITRM shares five steps that will help you to create a long-term, highly efficient virtual office

Covid-19: The Future of The Workplace

John Flanagan

With most businesses instructing staff to work from home during the pandemic, many are now considering whether a return to the office is necessary. John Flanagan of Cartridge People explores.

7 Ways for SMEs to Avoid Redundancies

Daniel Barnett

Daniel Barnett of Getting Redundancy Right explores seven alternative options for SME owners who may be considering staff redundancies

Covid-19: How to Support Staff Returning to Work

Brendan Street

Nuffield Health's Brendan Street shares an extensive guide detailing how to effectively communicate with and support employees returning to work as the UK eases out of lockdown

Covid-19: Customer Engagement Strategies

Amy Robinson

Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base

How Bespoke Software as a Service Benefits SMEs

James Ansell

James Ansell, Founder and Director of Code23, highlights why bespoke software as a service is a better choice for small businesses than off-the-shelf software

How to Make Your Office Space Covid-Secure

Mark Wiggins

As SMEs across the UK prepare for staff to return to work, it's crucial for employers to ensure workplaces are Covid-secure. Here are six ways to get started

Covid-19: The Impact on R&D Tax Credits

Alistair Aird

Alistair Aird of Easy R&D explores the impact of the UK Government's coronavirus support loans on the SME R&D Tax Credit Scheme

How to Balance Business with Fatherhood

Alex Fisher

To mark Father’s Day, six leading businessmen from across the UK share their advice and opinions on juggling family life with their careers

Preventing Disengagement in Construction Teams

Paddy O’Hagen

Construction is a profession which involves mostly field work, making employee engagement more difficult. Here's what you can do to avoid disengagement in your construction team

Do I Need A Shareholders' Agreement?

Chris Brightling

A shareholders’ agreement is a vital legal document for many businesses and can protect the interests of both majority and minority shareholders

The Impact of Covid-19 on UK Recruitment

Ann Swain

In this exclusive from the Association of Staffing Professionals, Chief Executive Ann Swain explores the impact of Covid-19 on the UK recruitment sector

Three Ways to Promote Diversity in the Workplace

Suki Sandhu

It's imperative to foster an inclusive and diverse culture within your SME. Suki Sandhu of Audeliss explores three ways to promote diversity in your workplace

Covid-19: Adapting Your Business Offering

Charlotte Holmes-Darby

Charlotte Holmes-Darby of Vistaprint explores how small business owners can adapt their offering during the pandemic to engage with customers and the wider community

What Really Motivates Today's Employees?

Richard Shotton

Richard Shotton, one of the country’s top behavioural scientists, has partnered with Monster recruitment to give business leaders insight into the science behind employee motivation

Covid-19: Tips for Managing Cash Flow

Patrick Hogan

Patrick Hogan of Handle.com shares three tips on how small business owners across the UK can manage their cash flow through the coronavirus pandemic

Maintaining Company Culture Through Lockdown

Dave Wrightson

With many employees working remotely during the pandemic, it can be difficult to maintain a sense of company culture. Dave Wrightson of Engage shares his tips

Covid-19: Showing Appreciation to Employees

Robert Ordever

Making your staff feel valued and appreciated is particularly important in the current climate of remote working. Here's how to recognize employees during the coronavirus pandemic

Covid-19: Changes to VAT Obligations

Tamara Habberley

Tamara Habberley, Senior Consultant at The VAT People, shares her guide exploring everything UK SMEs need to know about their VAT obligations during the coronavirus pandemic