Once you've attracted customers, how do you hold onto them? Customer retention involves use of a variety of tactics to keep them coming back. From offering exclusive deals and listening to customer feedback, to prioritising your best customers to finding the right location for your business, we have a range of advice on how to increase customer loyalty.
The Businesses That Listen to Customers
— Read More — The Businesses That Listen to CustomersThe Businesses That Listen to Customers
Follow the example of these major companies that keep customers loyal by responding to their feedback.
Customer Reviews Can Attract New Business
— Read More — Customer Reviews Can Attract New BusinessCustomer Reviews Can Attract New Business
Eight in ten people trust online reviews as much as word of mouth recommendations - this is why reviews are key to attracting new business.
Relationships Are Key to Customer Retention
— Read More — Relationships Are Key to Customer RetentionRelationships Are Key to Customer Retention
It's a big mistake to neglect your current customers in favour of new leads. Explore how to improve customer retention with great communication and service
Customer Attraction and Retention
— Read More — Customer Attraction and RetentionCustomer Attraction and Retention
Customer attraction and retention both require attention if you want to maintain sales in the long run. But which takes more effort? We compare strategies
What to Spend on Customer Service & Other Questions
— Read More — What to Spend on Customer Service & Other QuestionsWhat to Spend on Customer Service & Other Questions
How much should you spend on customer service, and should you be training your staff on it? Fleximize covers questions and answers about customer service
The Personal Touch is Key
— Read More — The Personal Touch is KeyFinding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?
Prices v Customer Service
— Read More — Prices v Customer ServiceFor your customers, there are two main factors to focus on in their decision making cycle - price and customer service. But which is the most important?
Focus on Both Repeat & New Business
— Read More — Focus on Both Repeat & New BusinessFocus on Both Repeat & New Business
New sales are important for growth, but your existing customer base is also essential in keeping your business going. But which should you focus on more?
Should You Drop Bad Customers?
— Read More — Should You Drop Bad Customers?Should You Drop Bad Customers?
Dealing with customers who waste your time can be frustrating for business owners. Do you ignore them? Do you embrace them? Knowledge Hub investigates...
How Much Training Should I Give My Customer Service Team?
— Read More — How Much Training Should I Give My Customer Service Team?How Much Training Should I Give My Customer Service Team?
Training of your customer services team seems like an obvious step to build a solid customer base, but are you doing enough?
Understanding Your Customers
— Read More — Understanding Your CustomersCustomers are one of the most important factors in the success of a business. Here's why understanding yours is essential.
So, Just How Important Are Your Customers?
— Read More — So, Just How Important Are Your Customers?So, Just How Important Are Your Customers?
Everyone knows your customers are important. But are they always right? It's a common phrase but does it stand up? Knowledge Hub investigates...
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