Once you've attracted customers, how do you hold onto them? Customer retention involves use of a variety of tactics to keep them coming back. From offering exclusive deals and listening to customer feedback, to prioritising your best customers to finding the right location for your business, we have a range of advice on how to increase customer loyalty.
Focus on Both Repeat & New Business
— Read More — Focus on Both Repeat & New BusinessFocus on Both Repeat & New Business
New sales are important for growth, but your existing customer base is also essential in keeping your business going. But which should you focus on more?
So, Just How Important Are Your Customers?
— Read More — So, Just How Important Are Your Customers?So, Just How Important Are Your Customers?
Everyone knows your customers are important. But are they always right? It's a common phrase but does it stand up? Knowledge Hub investigates...
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