Clients are invaluable. That's why you need to constantly strive to improve their brand and customer experience. In this section you can find anything from dealing with difficult customers (we've all been there) to breaking into a new target market and growing a solid understanding of your client base.
Interacting With Your Clients Both New and Old
— Read More — Interacting With Your Clients Both New and OldInteracting With Your Clients Both New and Old
Should client interaction be based on their regular custom or should all customers be treated equally?
Ask Fleximize: Potential Clients
— Read More — Ask Fleximize: Potential ClientsAsk Fleximize: Potential Clients
In this edition of Ask Fleximize we answer all your burning questions on reaching out to potential customers, converting and retaining them.
Drafting your Business Marketing Plan
— Read More — Drafting your Business Marketing PlanDrafting your Business Marketing Plan
How you can use your current or previous customers as a powerful marketing tool, and how to turn them into effective brand advocates.
Time Scales for Handling Customer Complaints
— Read More — Time Scales for Handling Customer ComplaintsTime Scales for Handling Customer Complaints
No business owner wants complaints about their products or business, but when they happen, here's how you should respond to them.
Monitoring your Clients' Happiness
— Read More — Monitoring your Clients' HappinessMonitoring your Clients' Happiness
Ensuring your clients are happy and content with your business is key to building lasting relationships and repeat custom. Here's why...
Dealing with HMRC for a Client
— Read More — Dealing with HMRC for a ClientDealing with HMRC for a Client
If you're going to be dealing with HMRC on behalf of one of your clients, you need to obtain client authorisation. Here's how.
Which Traits Can Shorten Your Leadership Career?
— Read More — Which Traits Can Shorten Your Leadership Career?Which Traits Can Shorten Your Leadership Career?
Which leaderships traits will end your leadership role, and what can you do to counterbalance these.
Top Tips on Customer Care
— Read More — Top Tips on Customer CareKnowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...
Contacting your Clients via Email
— Read More — Contacting your Clients via EmailContacting your Clients via Email
Contacting your customers via email can be very effective for many small businesses. Here are our top tips to get your message across, first time round...
The Scope Creep Monster
— Read More — The Scope Creep MonsterIf you're a freelance or use a freelancer for your business, you'll probably know what Scope Creep is. Here's how you can eliminate it from your business.
Methods of Communicating with Customers
— Read More — Methods of Communicating with CustomersMethods of Communicating with Customers
Think you can get away with a customer newsletter once a month? Wrong. Here are our top tips for regularly communicating with your customers.
Advertising your Business to Potential Customers
— Read More — Advertising your Business to Potential CustomersAdvertising your Business to Potential Customers
There are many ways to reach out to potential customers, but there is one almost guaranteed way to reach more customers. Knowledge Hub investigates...
Customer Attraction and Retention
— Read More — Customer Attraction and RetentionCustomer Attraction and Retention
Customer attraction and retention both require attention if you want to maintain sales in the long run. But which takes more effort? We compare strategies
Why Don't People Listen?
— Read More — Why Don't People Listen?Communication is a two-way street, yet most people don't listen to others. What's the most common reason for people tuning out, and how can you solve this?
The Personal Touch is Key
— Read More — The Personal Touch is KeyFinding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?
Social Media and Customer Retention
— Read More — Social Media and Customer RetentionSocial Media and Customer Retention
When it comes to retaining customers or clients, Social Media can be incredibly important, and could be the crucial factor in someones purchasing decision.
Prices v Customer Service
— Read More — Prices v Customer ServiceFor your customers, there are two main factors to focus on in their decision making cycle - price and customer service. But which is the most important?
Corresponding with Clients
— Read More — Corresponding with ClientsContacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...
Obtaining Customer Feedback
— Read More — Obtaining Customer FeedbackCustomer feedback can provide invaluable insight for improving your business. We review the different ways to request feedback including automated systems
The Effects of 'Buyer's Remorse'
— Read More — The Effects of 'Buyer's Remorse'The Effects of 'Buyer's Remorse'
Ever heard of buyer's remorse? We explain what causes this emotion and how it affects buying decisions, so you can put strategies in place to overcome it
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more information on cookies, please click here.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.
If you do not allow these cookies then some or all of these services may not function properly.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Log In
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
If you do not allow these cookies you may not be able to use or see these sharing tools.