As your business progresses, ensure clients get the best possible experience
Clients are invaluable. That's why you need to constantly strive to improve their brand and customer experience. In this section you can find anything from dealing with difficult customers (we've all been there) to breaking into a new target market and growing a solid understanding of your client base.
Contacting your customers via email can be very effective for many small businesses. Here are our top tips to get your message across, first time round...
If you're a freelance or use a freelancer for your business, you'll probably know what Scope Creep is. Here's how you can eliminate it from your business.
Customer attraction and retention both require attention if you want to maintain sales in the long run. But which takes more effort? We compare strategies
Communication is a two-way street, yet most people don't listen to others. What's the most common reason for people tuning out, and how can you solve this?
Finding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?
When it comes to retaining customers or clients, Social Media can be incredibly important, and could be the crucial factor in someones purchasing decision.
For your customers, there are two main factors to focus on in their decision making cycle - price and customer service. But which is the most important?
Customer feedback can provide invaluable insight for improving your business. We review the different ways to request feedback including automated systems
Ever heard of buyer's remorse? We explain what causes this emotion and how it affects buying decisions, so you can put strategies in place to overcome it
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