Clients are invaluable. That's why you need to constantly strive to improve their brand and customer experience. In this section you can find anything from dealing with difficult customers (we've all been there) to breaking into a new target market and growing a solid understanding of your client base.
Which Traits Can Shorten Your Leadership Career?
— Read More — Which Traits Can Shorten Your Leadership Career?Which Traits Can Shorten Your Leadership Career?
Which leaderships traits will end your leadership role, and what can you do to counterbalance these.
Top Tips on Customer Care
— Read More — Top Tips on Customer CareKnowing how to make and keep your customers happy is crucial to the success of any business, large or small. Here are our top tips...
Contacting your Clients via Email
— Read More — Contacting your Clients via EmailContacting your Clients via Email
Contacting your customers via email can be very effective for many small businesses. Here are our top tips to get your message across, first time round...
The Scope Creep Monster
— Read More — The Scope Creep MonsterIf you're a freelance or use a freelancer for your business, you'll probably know what Scope Creep is. Here's how you can eliminate it from your business.
Advertising your Business to Potential Customers
— Read More — Advertising your Business to Potential CustomersAdvertising your Business to Potential Customers
There are many ways to reach out to potential customers, but there is one almost guaranteed way to reach more customers. Knowledge Hub investigates...
Customer Attraction and Retention
— Read More — Customer Attraction and RetentionCustomer Attraction and Retention
Customer attraction and retention both require attention if you want to maintain sales in the long run. But which takes more effort? We compare strategies
Why Don't People Listen?
— Read More — Why Don't People Listen?Communication is a two-way street, yet most people don't listen to others. What's the most common reason for people tuning out, and how can you solve this?
The Personal Touch is Key
— Read More — The Personal Touch is KeyFinding new customers is important for any business, but just as vital, is retaining them. How can you use personal touches to make sure they stay with you?
Social Media and Customer Retention
— Read More — Social Media and Customer RetentionSocial Media and Customer Retention
When it comes to retaining customers or clients, Social Media can be incredibly important, and could be the crucial factor in someones purchasing decision.
Prices v Customer Service
— Read More — Prices v Customer ServiceFor your customers, there are two main factors to focus on in their decision making cycle - price and customer service. But which is the most important?
Corresponding with Clients
— Read More — Corresponding with ClientsContacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...
Obtaining Customer Feedback
— Read More — Obtaining Customer FeedbackCustomer feedback can provide invaluable insight for improving your business. We review the different ways to request feedback including automated systems
The Effects of 'Buyer's Remorse'
— Read More — The Effects of 'Buyer's Remorse'The Effects of 'Buyer's Remorse'
Ever heard of buyer's remorse? We explain what causes this emotion and how it affects buying decisions, so you can put strategies in place to overcome it
Conquering Hard Times in Business
— Read More — Conquering Hard Times in BusinessConquering Hard Times in Business
In hard times, is it essential to offer discounts to customers? Or maintain the price and value of the product?
What is a Linear Model of Communication?
— Read More — What is a Linear Model of Communication?What is a Linear Model of Communication?
Linear models of communication have been largely superseded by transactional and mutual models, but they still have a number of advantages for businesses
Key Components of Written Communication
— Read More — Key Components of Written CommunicationKey Components of Written Communication
What are the key components of effective written communication and how can you ensure they come across in anything you write or produce.
Using Buffer Statements
— Read More — Using Buffer StatementsBuffer statements are a form of neutral language, commonly used to soften the blow when communicating bad news in a business environment.
Use Plain English in Business Communications
— Read More — Use Plain English in Business CommunicationsUse Plain English in Business Communications
Effective communication is vital for the smooth running of your business, and there's one simple, obvious trick to improve it - use plain English.
Observing Reactions When Communicating
— Read More — Observing Reactions When CommunicatingObserving Reactions When Communicating
Is it important to observe people’s reactions when communicating? A short overview of the power of body language and nonverbal communication
Pros and Cons of a Business Report
— Read More — Pros and Cons of a Business ReportPros and Cons of a Business Report
What are the Pros and Cons of a Business Report? And is it the best way of communicating information?
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