Client Interactions

Learn useful skills and know-how to interact effectively with customers

An ability to engage with your customers is a skill to develop to keep them happy. Whether you're interacting with them via email, social media, on the phone or in person, there's a certain etiquette and a few techniques that, if you use, can take your customer relationship to the next level, ultimately benefiting your business.

How to Promote Your Business Offline

How to Promote Your Business Offline

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How to Promote Your Business Offline

Although digital marketing is the go-to way of promoting your business these days, traditional offline methods still play an important role in making connections with customers

A Guide to Developing Confidence at Work

A Guide to Developing Confidence at Work

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A Guide to Developing Confidence at Work

Paul Russell of Luxury Training Academy explains how to develop your confidence and gain authority in the workplace

How Facial Recognition Technology Can Help SMEs

How Facial Recognition Technology Can Help SMEs

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How Facial Recognition Technology Can Help SMEs

Identity verification is a vital part of many businesses' customer checks. Rhys David examines how facial recognition technology can help save time and resources

How to Avoid the Dreaded 'Unsubscribe' Button

How to Avoid the Dreaded 'Unsubscribe' Button

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How to Avoid the Dreaded 'Unsubscribe' Button

So you've jumped on the email marketing bandwagon. Now here's how to avoid high bounce and unsubscribe rates and keep your ROI high.

How to Grow Your Email Subscribers

How to Grow Your Email Subscribers

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How to Grow Your Email Subscribers

How do you go about growing your email subscribers without holding a gun to their head. Seriously, don't do that.

How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.

How to Properly Introduce Your Business

How to Properly Introduce Your Business

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How to Properly Introduce Your Business

Two steps to providing helpful communication, setting you apart from your competitors while also introducing and promoting your business.

Interacting With Your Clients Both New and Old

Interacting With Your Clients Both New and Old

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Interacting With Your Clients Both New and Old

Should client interaction be based on their regular custom or should all customers be treated equally?

Methods of Communicating with Customers

Methods of Communicating with Customers

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Methods of Communicating with Customers

Think you can get away with a customer newsletter once a month? Wrong. Here are our top tips for regularly communicating with your customers.

Conquering Hard Times in Business

Conquering Hard Times in Business

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Conquering Hard Times in Business

In hard times, is it essential to offer discounts to customers? Or maintain the price and value of the product?

What is a Linear Model of Communication?

What is a Linear Model of Communication?

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What is a Linear Model of Communication?

Linear models of communication have been largely superseded by transactional and mutual models, but they still have a number of advantages for businesses

Key Components of Written Communication

Key Components of Written Communication

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Key Components of Written Communication

What are the key components of effective written communication and how can you ensure they come across in anything you write or produce.

Using Buffer Statements

Using Buffer Statements

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Using Buffer Statements

Buffer statements are a form of neutral language, commonly used to soften the blow when communicating bad news in a business environment.

Use Plain English in Business Communications

Use Plain English in Business Communications

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Use Plain English in Business Communications

Effective communication is vital for the smooth running of your business, and there's one simple, obvious trick to improve it - use plain English.

Observing Reactions When Communicating

Observing Reactions When Communicating

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Observing Reactions When Communicating

Is it important to observe people’s reactions when communicating? A short overview of the power of body language and nonverbal communication