An ability to engage with your customers is a skill to develop to keep them happy. Whether you're interacting with them via email, social media, on the phone or in person, there's a certain etiquette and a few techniques that, if you use, can take your customer relationship to the next level, ultimately benefiting your business.
A Guide To Chasing Late Payments
— Read More — A Guide To Chasing Late PaymentsA Guide To Chasing Late Payments
It's important to be aware of how to chase up unpaid invoices to protect your business and its cash flow. Here's Sage's guide on how SMEs should approach chasing late payments
How to Promote Your Business Offline
— Read More — How to Promote Your Business OfflineHow to Promote Your Business Offline
Although digital marketing is the go-to way of promoting your business these days, traditional offline methods still play an important role in making connections with customers
A Guide to Developing Confidence at Work
— Read More — A Guide to Developing Confidence at WorkA Guide to Developing Confidence at Work
Paul Russell of Luxury Training Academy explains how to develop your confidence and gain authority in the workplace
How Facial Recognition Technology Can Help SMEs
— Read More — How Facial Recognition Technology Can Help SMEsHow Facial Recognition Technology Can Help SMEs
Identity verification is a vital part of many businesses' customer checks. Rhys David examines how facial recognition technology can help save time and resources
How to Avoid the Dreaded 'Unsubscribe' Button
— Read More — How to Avoid the Dreaded 'Unsubscribe' ButtonHow to Avoid the Dreaded 'Unsubscribe' Button
So you've jumped on the email marketing bandwagon. Now here's how to avoid high bounce and unsubscribe rates and keep your ROI high.
How to Grow Your Email Subscribers
— Read More — How to Grow Your Email SubscribersHow to Grow Your Email Subscribers
How do you go about growing your email subscribers without holding a gun to their head. Seriously, don't do that.
How to Deal With Difficult Customers
— Read More — How to Deal With Difficult CustomersHow to Deal With Difficult Customers
In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Is The Customer Really Always Right?
— Read More — Is The Customer Really Always Right?Is The Customer Really Always Right?
Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively
How to Properly Introduce Your Business
— Read More — How to Properly Introduce Your BusinessHow to Properly Introduce Your Business
Two steps to providing helpful communication, setting you apart from your competitors while also introducing and promoting your business.
Interacting With Your Clients Both New and Old
— Read More — Interacting With Your Clients Both New and OldInteracting With Your Clients Both New and Old
Should client interaction be based on their regular custom or should all customers be treated equally?
Methods of Communicating with Customers
— Read More — Methods of Communicating with CustomersMethods of Communicating with Customers
Think you can get away with a customer newsletter once a month? Wrong. Here are our top tips for regularly communicating with your customers.
Conquering Hard Times in Business
— Read More — Conquering Hard Times in BusinessConquering Hard Times in Business
In hard times, is it essential to offer discounts to customers? Or maintain the price and value of the product?
What is a Linear Model of Communication?
— Read More — What is a Linear Model of Communication?What is a Linear Model of Communication?
Linear models of communication have been largely superseded by transactional and mutual models, but they still have a number of advantages for businesses
Key Components of Written Communication
— Read More — Key Components of Written CommunicationKey Components of Written Communication
What are the key components of effective written communication and how can you ensure they come across in anything you write or produce.
Using Buffer Statements
— Read More — Using Buffer StatementsBuffer statements are a form of neutral language, commonly used to soften the blow when communicating bad news in a business environment.
Use Plain English in Business Communications
— Read More — Use Plain English in Business CommunicationsUse Plain English in Business Communications
Effective communication is vital for the smooth running of your business, and there's one simple, obvious trick to improve it - use plain English.
Observing Reactions When Communicating
— Read More — Observing Reactions When CommunicatingObserving Reactions When Communicating
Is it important to observe people’s reactions when communicating? A short overview of the power of body language and nonverbal communication
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