Relationship Management

Successful relationship management is a cornerstone of a successful and sustainable business

If you know how to manage those precious relationships with your clients, you're on to a winner! From retaining new customers to developing communication skills, there's a huge amount of knowledge any business owner should know. To get started, our Knowledge Hub articles cover an array of topics that'll help you support those essential contacts.
How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.

Interacting With Your Clients Both New and Old

Interacting With Your Clients Both New and Old

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Interacting With Your Clients Both New and Old

Should client interaction be based on their regular custom or should all customers be treated equally?

Which Traits Can Shorten Your Leadership Career?

Which Traits Can Shorten Your Leadership Career?

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Which Traits Can Shorten Your Leadership Career?

Which leaderships traits will end your leadership role, and what can you do to counterbalance these.

The Scope Creep Monster

The Scope Creep Monster

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The Scope Creep Monster

If you're a freelance or use a freelancer for your business, you'll probably know what Scope Creep is. Here's how you can eliminate it from your business.

Customer Attraction and Retention

Customer Attraction and Retention

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Customer Attraction and Retention

Does it take the same amount of effort to retain a customer as to initially attract them?

Why Don't People Listen?

Why Don't People Listen?

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Why Don't People Listen?

What is the most common reason that people don’t listen to you and how to overcome this?

Corresponding with Clients

Corresponding with Clients

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Corresponding with Clients

Contacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...