In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively
Should client interaction be based on their regular custom or should all customers be treated equally?
Which leaderships traits will end your leadership role, and what can you do to counterbalance these.
If you're a freelance or use a freelancer for your business, you'll probably know what Scope Creep is. Here's how you can eliminate it from your business.
Customer attraction and retention both require attention if you want to maintain sales in the long run. But which takes more effort? We compare strategies
Communication is a two-way street, yet most people don't listen to others. What's the most common reason for people tuning out, and how can you solve this?
Contacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...