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Relationship Management

Successful relationship management is a cornerstone of a successful and sustainable business

If you know how to manage those precious relationships with your clients, you're on to a winner! From retaining new customers to developing communication skills, there's a huge amount of knowledge any business owner should know. To get started, our Knowledge Hub articles cover an array of topics that'll help you support those essential contacts.
How to Deal With Difficult Customers

How to Deal With Difficult Customers

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How to Deal With Difficult Customers

In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.

Is The Customer Really Always Right?

Is The Customer Really Always Right?

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Is The Customer Really Always Right?

Customer complaints can have a huge impact on a business' reputation. Here's an article exploring how to deal with customer complaints effectively

Interacting With Your Clients Both New and Old

Interacting With Your Clients Both New and Old

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Interacting With Your Clients Both New and Old

Should client interaction be based on their regular custom or should all customers be treated equally?

Which Traits Can Shorten Your Leadership Career?

Which Traits Can Shorten Your Leadership Career?

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Which Traits Can Shorten Your Leadership Career?

Which leaderships traits will end your leadership role, and what can you do to counterbalance these.

The Scope Creep Monster

The Scope Creep Monster

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The Scope Creep Monster

If you're a freelance or use a freelancer for your business, you'll probably know what Scope Creep is. Here's how you can eliminate it from your business.

Customer Attraction and Retention

Customer Attraction and Retention

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Customer Attraction and Retention

Customer attraction and retention both require attention if you want to maintain sales in the long run. But which takes more effort? We compare strategies

Why Don't People Listen?

Why Don't People Listen?

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Why Don't People Listen?

Communication is a two-way street, yet most people don't listen to others. What's the most common reason for people tuning out, and how can you solve this?

Corresponding with Clients

Corresponding with Clients

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Corresponding with Clients

Contacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...