In every industry there will be times when you have to deal with difficult customers. Handle a situation well and most customers will do business with you.
Many customers have the inclination to complain about nearly anything – but, even the smallest of issues must be handled well or it will harm your business.
Should client interaction be based on their regular custom or should all customers be treated equally?
Which leaderships traits will end your leadership role, and what can you do to counterbalance these.
If you're a freelance or use a freelancer for your business, you'll probably know what Scope Creep is. Here's how you can eliminate it from your business.
Does it take the same amount of effort to retain a customer as to initially attract them?
What is the most common reason that people don’t listen to you and how to overcome this?
Contacting customers is the first step to gaining repeat custom. But when and how should you get in touch? Knowledge Hub investigates...