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Why understanding your customers is essential.
Time Scales for Handling Customer Complaints
What’s a realistic target time for dealing with complaints or requests?
Methods of Communicating with Customers
What’s the best way to communicate with customers?
Through which mediums do customers like to be contacted?
Should You Drop Bad Customers?
Dealing with customers that waste your time.
How Much Training Should I Give My Customer Service Team?
You may think you give enough, but do you really?
Top recruitment firm boosts turnover with ‘alternative’ loan
How important are personal touches in retaining customers?
Social Media and Customer Retention
How important is social media in retaining customers?
Which is more important to customers?
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