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Monitoring your Clients' Happiness
Should I be tracking my customers’ happiness online?
Contacting your Clients via Email
Top tips for contacting your clients by email
Tailoring Your Business to Your Clients
How can my business better please my clients?
Customer Reviews Can Attract New Business
Customer reviews can make all the difference to a business.
Structuring Your Customer Services Department
What management structure should my customer service department have?
Why understanding your customers is essential.
Time Scales for Handling Customer Complaints
What’s a realistic target time for dealing with complaints or requests?
Methods of Communicating with Customers
What’s the best way to communicate with customers?
Through which mediums do customers like to be contacted?
Should You Drop Bad Customers?
Dealing with customers that waste your time.
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