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So, Just How Important Are Your Customers?
The moments when the customer is always right.
Creating a Buzz About Your Business
How can you encourage customers to promote your company by word of mouth?
What to Spend on Customer Service & Other Questions
Helpful Q&As about customer service.
Interacting With Your Clients Both New and Old
Should you interact with regular clients, or should all be treated equally?
Drafting your Business Marketing Plan
Should you include customer service in your business marketing plan?
Monitoring your Clients' Happiness
Should I be tracking my customers’ happiness online?
Contacting your Clients via Email
Top tips for contacting your clients by email
Tailoring Your Business to Your Clients
How can my business better please my clients?
Customer Reviews Can Attract New Business
Customer reviews can make all the difference to a business.
Structuring Your Customer Services Department
What management structure should my customer service department have?
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