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Conquering Hard Times in Business

In hard times, is it essential to offer discounts? Or maintain the price and value?

The Effects of 'Buyer's Remorse'

What is ‘buyer’s remorse’, and do I need to overcome it to retain customers?

Customer Attraction and Retention

Does it take the same amount of effort to retain a customer as to initially attract them?

Focus on Both Repeat & New Business

Why focusing on new sales and existing customers is essential.

Why Offer Live Chat on Your Website?

Live chat creates direct line to your customers.

Use Google Surveys For Customer Data

Send post-sales surveys to help gather key info.

Asking For Customer Feedback

Just how useful are questionnaires and surveys for retaining customers?

Relationships Are Key to Customer Retention

Why you need to get to know customers and stay in touch.

How Can I Discover if My Customers Are Satisfied?

Knowing about customers' satisfaction is vital when running a business

Obtaining Customer Feedback

Is it better to use an automated customer feedback service or employees?

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