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Structuring Your Customer Services Department

What management structure should my customer service department have?

Understanding Your Customers

Why understanding your customers is essential.

Time Scales for Handling Customer Complaints

What’s a realistic target time for dealing with complaints or requests?

Methods of Communicating with Customers

What’s the best way to communicate with customers?

Corresponding with Clients

Through which mediums do customers like to be contacted?

Should You Drop Bad Customers?

Dealing with customers that waste your time.

How Much Training Should I Give My Customer Service Team?

You may think you give enough, but do you really?

Alexander Charles

Top recruitment firm boosts turnover with ‘alternative’ loan

The Personal Touch is Key

How important are personal touches in retaining customers?

Social Media and Customer Retention

How important is social media in retaining customers?

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