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Relationships Are Key to Customer Retention
Why you need to get to know customers and stay in touch.
How Can I Discover if My Customers Are Satisfied?
Knowing about customers' satisfaction is vital when running a business
Is it better to use an automated customer feedback service or employees?
9 Ways to Boost Footfall for your Retail Business
Struggling to recover your retail footfall? Follow these 9 simple steps to increase your foot traffic and drive more sales
So, Just How Important Are Your Customers?
The moments when the customer is always right.
Creating a Buzz About Your Business
How can you encourage customers to promote your company by word of mouth?
What to Spend on Customer Service & Other Questions
Helpful Q&As about customer service.
Interacting With Your Clients Both New and Old
Should you interact with regular clients, or should all be treated equally?
Drafting your Business Marketing Plan
Should you include customer service in your business marketing plan?
Monitoring your Clients' Happiness
Should I be tracking my customers’ happiness online?
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