If you gather, store and use personal information – be it customer or employee information – you must adhere to strict data protection rules. With more and more big data being generated, it's also an issue of keeping the information totally secure and locked away from hackers trying to access details. Read more about data protection in this section of The Knowledge Hub.
AI-Enabled Fraud Detection: 2026 Merchant’s Guide
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AI algorithms are skilled at pattern recognition and anomaly detection. Here’s how they can help merchants combat fraud.
Using CRM Data to Build Marketing Campaigns
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Ella Patenall of Tech.co explores how SMEs can use CRM data to inform their long-term marketing strategy, including a look at data cleansing, segmentation and personalisation.
Understanding Social Media and the Law
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Knowing how to deal with any legal risks that come with posting on social media is essential to creating a safe online working environment.
An SME’s Guide to Data Protection and Brexit
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Jonathan Smy of SMY IT Services talks us through the new data protection regulations that business owners need to be aware of as the UK leaves the European Union
Managing Document Security in the Workplace
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Ben Liu of Kofax takes a look at why it's essential to invest time into protecting your business' paperwork and digital file infrastructure
How to Ensure Your Marketing Is Responsible
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When processing customer data for marketing purposes, small businesses need to implement responsible marketing practices and consider customer trust. Scott Logie of REaD Group explores
A Guide to Data Driven Business Development
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A data driven approach to business development can be highly successful for professional services firms that may have previously relied on face-to-face interactions. Here's how
A Startup's Guide to Data Protection & GDPR
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Stuart Cook of data protection services provider Evalian shares his guide to data protection and GDPR for startups, including managing personal data and compliance
Making Your Business Compliant with PCI Level 1
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Protecting personal data should be a primary concern of any business, especially those that process card payments. Here's our guide to making your business compliant with PCI Level 1
Five Tips for Keeping Your Company Safe Online
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Here's a quick guide from Phil Upton covering five ways to keep your small business and its data safe from malware
Dealing with Data Loss from Business Devices
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Andrew Magee, Development Manager at software specialist Enigma Recovery, explains what to do if you've lost data from one of your business devices
Collecting Data for Hyper-Personalised Marketing
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Jason Lark of Celerity shares his tips on how to collect the right types of data for your SME's marketing campaigns
The SME Guide to Better Records Management
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Paul Ravey of Access Records Management shares tips on how businesses can refine their records management practices
Managing Password Protection & Cyber-Stress
— Read More — Managing Password Protection & Cyber-StressManaging Password Protection & Cyber-Stress
Many SMEs struggle with effective password management and cyber-stress. Ian Pitt of LogMeIn explains how technology can relieve the burden
GDPR: How to Rectify Non-Compliance
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Many SMEs are still unsure if they are 100 per cent compliant with the GDPR. Adam Prince shares three changes to make within your business if you suspect non-compliance
How Facial Recognition Technology Can Help SMEs
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Identity verification is a vital part of many businesses' customer checks. Rhys David examines how facial recognition technology can help save time and resources
The Late Starters’ Guide to GDPR for SMEs
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With changes to GDPR due in May, some firms are concerned about their readiness. Here's our guide to preparing your business for the new regulations
Understanding the Data Protection Act 1998 (DPA)
— Read More — Understanding the Data Protection Act 1998 (DPA)Understanding the Data Protection Act 1998 (DPA)
What is the Data Protection Act 1998, how should you deal with data access requests, and what other aspects of DPA are likely to affect your small business?
Understanding Your Legal Rights as an Employee
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Your employer should (of course) abide by employment law, but a wise employee should always seek to understand his or her legal rights.
Offering Finance to Customers
— Read More — Offering Finance to CustomersHow do I offer financing to my customers? If you're considering this question, its important to first understand a little about consumer credit practices
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