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Focus on Both Repeat & New Business
Why focusing on new sales and existing customers is essential.
So, Just How Important Are Your Customers?
The moments when the customer is always right.
Creating a Buzz About Your Business
How can you encourage customers to promote your company by word of mouth?
What to Spend on Customer Service & Other Questions
Helpful Q&As about customer service.
Interacting With Your Clients Both New and Old
Should you interact with regular clients, or should all be treated equally?
Drafting your Business Marketing Plan
Should you include customer service in your business marketing plan?
Monitoring your Clients' Happiness
Should I be tracking my customers’ happiness online?
Customer Reviews Can Attract New Business
Customer reviews can make all the difference to a business.
Top recruitment firm boosts turnover with ‘alternative’ loan
How important are personal touches in retaining customers?
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