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What to Spend on Customer Service & Other Questions

Helpful Q&As about customer service.

Interacting With Your Clients Both New and Old

Should you interact with regular clients, or should all be treated equally?

Drafting your Business Marketing Plan

Should you include customer service in your business marketing plan?

Monitoring your Clients' Happiness

Should I be tracking my customers’ happiness online?

Contacting your Clients via Email

Top tips for contacting your clients by email

Tailoring Your Business to Your Clients

How can my business better please my clients?

Customer Reviews Can Attract New Business

Customer reviews can make all the difference to a business.

Time Scales for Handling Customer Complaints

What’s a realistic target time for dealing with complaints or requests?

Corresponding with Clients

Through which mediums do customers like to be contacted?

How Much Training Should I Give My Customer Service Team?

You may think you give enough, but do you really?

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