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Should You Add a Customer Feedback Section?
...And why happy customers might not use them!
Conquering Hard Times in Business
In hard times, is it essential to offer discounts? Or maintain the price and value?
The Effects of 'Buyer's Remorse'
What is ‘buyer’s remorse’, and do I need to overcome it to retain customers?
Customer Attraction and Retention
Does it take the same amount of effort to retain a customer as to initially attract them?
Focus on Both Repeat & New Business
Why focusing on new sales and existing customers is essential.
Why Offer Live Chat on Your Website?
Live chat creates direct line to your customers.
Use Google Surveys For Customer Data
Send post-sales surveys to help gather key info.
Just how useful are questionnaires and surveys for retaining customers?
Relationships Are Key to Customer Retention
Why you need to get to know customers and stay in touch.
How Can I Discover if My Customers Are Satisfied?
Knowing about customers' satisfaction is vital when running a business
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