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Getting Communication Right During a Crisis
Darren Hockley, Managing Director of DeltaNet International, shares insight into the importance of effective communication during a crisis and how it can help build lasting relationships
An SME's Guide to Excellent Customer Service
Providing excellent customer service leads to higher retention rates and loyalty as well as attracting new customers. Here are our top tips on how to deliver an exceptional customer experience
5 Steps to Creating a Long-Term Virtual Office
With many small businesses considering a permanent shift to remote working, Mike Castle of ITRM shares five steps that will help you to create a long-term, highly efficient virtual office
Covid-19: The Future of The Workplace
With most businesses instructing staff to work from home during the pandemic, many are now considering whether a return to the office is necessary. John Flanagan of Cartridge People explores.
Covid-19 Business Stories: Ten Green Bottles
We spoke to Simon Broad, Director of Brighton-based Ten Green Bottles, about how he was able to pivot his business offering to serve customers through lockdown
Why Retention Marketing is Crucial for SMEs
Fostering loyalty amongst customers is one of the most effective, valuable strategies any small business can employ. Here's our guide on how to get started with retention marketing
7 Ways for SMEs to Avoid Redundancies
Daniel Barnett of Getting Redundancy Right explores seven alternative options for SME owners who may be considering staff redundancies
Covid-19: How to Support Staff Returning to Work
Nuffield Health's Brendan Street shares an extensive guide detailing how to effectively communicate with and support employees returning to work as the UK eases out of lockdown
Covid-19: Customer Engagement Strategies
Customer engagement is a huge challenge for many businesses recovering from the impact of the coronavirus pandemic. Here are five key ways to re-engage your customer base
How Bespoke Software as a Service Benefits SMEs
James Ansell, Founder and Director of Code23, highlights why bespoke software as a service is a better choice for small businesses than off-the-shelf software
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