We're Hiring a Social Media and Community Manager!

Permanent full-time | Ipswich, Suffolk (hybrid) | Competitive salary (dependent on experience)

At Fleximize, we've lent millions to businesses all over the UK, won a ton of awards, and helped thousands of business owners fulfil their ambitions - but we're just getting started. As we kick on into our next phase of growth, we're looking for people that want to help us in our mission to make life better for business owners, with flexible funding, and so much more.

We understand that finance is just one part of running a successful business, which is why we've created a range of initiatives to support our business community as a whole, such as our Knowledge Hub and Member Marketplace, and now, we want to go even further.

As the Social Media & Community Manager at Fleximize, you will serve as a brand ambassador supporting community development and playing a key role in delivering the 'more than finance' components of our mission. You will utilise our digital networks and communication channels to foster authentic relationships with our two core communities; business owners and brokers.

You will work well in a team, be able to effectively manage and plan, use initiative and have the drive to identify opportunities and areas for improvement. You will immerse yourself in the culture that Fleximize has built to ensure visual and tonal values are communicated consistently and effectively across all social media and community touchpoints.

Objectives of this Role

Serve as a brand ambassador and manage all community communications.
Drive email subscriber and social follower growth across our two target audiences - commercial finance brokers and business owners.
Foster authentic relationships with target audiences to build consideration for our products through community engagement. Develop and deploy ongoing strategies that drive and maintain ongoing member engagement.
Own the social media calendar with the aim of increasing community growth and engagement levels across all relevant social networks.
Own community email strategies and campaigns, and maintain member database.
Identify, nurture, and leverage Fleximize 'ambassadors' to improve customer loyalty.
Launch and manage community initiatives like online forums, ambassador programs, and events to engage and grow the community.
Own customer feedback channels and liaise with different departmental stakeholders to improve customer experience.

In this role you will be responsible for:

Improving the engagement and understanding of all Fleximize communities.
Owning and managing the social media calendar - defining and delivering a separate strategy for each community.
Reacting to social opportunities and utilise pre-built forums - keep a pulse of technology and social network features, trend hijacking media and news where you see opportunities to build communities organically.
Coordinating with colleagues to align PR, Thought Leadership, blogs, and other content for scheduling on our social media management tool.
Creating and scheduling campaigns in line with key holidays, events, and company milestones. Creativity and an eye for trends and topics that excite target audiences and create dialogue are a must.
Owning and maintaining all email marketing lists and campaigns. You will be responsible for delivering monthly newsletters to different communities and well as supporting wider marketing campaigns with email campaign delivery. You will liaise with the Lead Generation Manager to ensure alignment of community emails vs automated marketing flows.
Working closely with the wider team to find and leverage Fleximize 'ambassadors' - improve RAF, WOM referrals, and retention.
Working with the Content Marketing Executive to establish online community guidelines for the business.
Collaborate with the broker team to improve engagement, collaboration, and product/service education across broker communities.
Use analytics tools to monitor campaign performance in line with social media metrics including community engagement and brand sentiment.
Monitor and build reputation online:
- Monitor, respond, and report on feedback, online reviews, and social channels.
- Grow online reputation by creating processes and workflows to achieve more digital reviews, and working with the CME to showcase our community’s stories.
Stay up-to-date with digital technology trends and new ways to connect with target audiences.
Marketplace partnerships - ensuring all member offers are live and regularly checking in with partners to see if there are any opportunities to improve offer engagement.

What we're looking for

Ideally, you'll have;

Bachelor’s degree
2+ years experience within digital marketing, with a focus on social media
Strong copywriting skills - confidence to add a dose of humanity to communications
Significant experience and proven success managing a social media strategy for a brand
Understanding of and up to date on current trends (both in content creation and modes of communicating)
Experience using Adobe Suite for basic editing and post creation (or Canva)
Experience developing and managing HTML email marketing campaigns for a brand
Good knowledge of customer journeys and the factors which deliver a successful online experience
Strategic thinking and strong collaborative skills
Creativity and problem-solving skills
Passionate and energetic presenter and influencer
Able to pick up technology quickly - used to using MarTech to save time

Bonus points for;

Experience in a B2B role would be advantageous.
Professional certification in digital marketing/social media marketing
Experience launching community initiatives (e.g. building an online forum, and writing an email newsletter)
Strong attention to deadlines and budgetary guidelines
Good automation knowledge - lead nurturing experience

In return you'll get:

There are plenty of reasons to join us at Flex HQ. From our modern waterfront office (with a fully-stocked kitchen) to our staff perks, including private medical insurance, employee benefit scheme, and more. We're a close-knit bunch at Fleximize, with regular team events and socials, and we’re excited to welcome you into the family. You can expect:

A competitive salary - we’re committed to equal pay and professional development, so we review salaries annually. We also offer a company-wide pension scheme.
Generous holiday entitlement - we offer an extended holiday entitlement, with the added flexibility to buy and sell annual leave days.
Professional development - career advancement is as important to us as it is to you. We offer training courses and qualifications to develop your skills and knowledge. Taking time to attend webinars and in-person seminars that can help you in your role is also encouraged.
Healthcare benefits - all team members get private healthcare as standard, which can even be extended to cover your family. We also offer a generous sick pay scheme and company death-in-service insurance.
Flexible working - we offer team-led hybrid working arrangements, so you can choose a working environment that suits you.
Perks & discounts - everyone gets access to exclusive discount codes and offers on thousands of high-street and online stores.
Free breakfast every day (when working from the office!) - our kitchen is filled with fresh fruit, cereals, and other goodies to start your day off right.
Team socials - regular team outings are organized by our wellbeing team, whether it’s an escape room, theme park, football match, or evening at the local table tennis bar, We also have annual summer parties with a BBQ, refreshments, and games.

Ready to apply?

To apply, please email your CV and cover letter to [email protected]. Still need convincing? Click the button below to find out more about life at Flex HQ.

Life at Fleximize