Andrew Everett

Head of Recoveries

Effective credit management means striking the appropriate balance between cruelness and kindness. It's about working with your debtors, not against them.

Who is Andrew Everett?

As Fleximize’s head of recoveries, Everett is tasked with ensuring that client repayments are made in a timely manner. Away from the day job, Everett likes to indulge his passion for comic books, sci-fi and super heroes. He is also a long-suffering Manchester United fan and keen (but terrible) golfer.

Andrew Everett as head of recoveries

Everett oversees Fleximize’s collections process, which involves working closely with the finance department to keep track of client repayments.

As well as contacting clients to collect their payments, Everett also tries to help customers whenever they are experiencing difficulties. This will sometimes involve visiting a client’s place of business to discuss their repayments face-to-face.

Since joining Fleximize, Everett has improved the efficiency of the company’s collections process, while building strong relationships with the third parties that assist Fleximize with debt recovery.

Andrew Everett's quick-fire round

  1. What's your favourite food?
    Indian food, but nothing too spicy
  2. One film you can watch again and again?
    Anchorman
  3. Best band/artist in the world?
    Coldplay
  4. Can you share a culinary tip?
    Season everything
  5. Favourite TV show?
    Breaking Bad

What did Andrew Everett do before he joined Fleximize?

After leaving college in 1997, Everett took a warehouse job at Phoenix Logistics, the Northampton-based logistics company. He remained in the role until 2001, when he moved to Colchester to take up a similar position for Serco Ryan, the distribution company that was later acquired by TR Fastenings. Over the space of six years, Everett progressed from a position in the warehouse, through customer services, eventually ending up in a sales role for the company.

When the recession hit in 2008, Everett decided he didn’t want to pursue a career in sales, and started studying for an AAT (Association of Accounting Technicians) qualification. Leaving his job at TR Fastenings, he secured a temporary position with Informa, the FTSE-100 business intelligence and academic publishing company. A two-week role ended up becoming a permanent position, with Informa agreeing to sponsor Everett’s AAT qualification if he took a credit control role in the company’s finance department.

Despite not enjoying the role at first, Everett soon discovered that he was regularly hitting targets, and he took his first steps into management during a period of maternity cover. In April 2013, he was promoted to assistant credit manager for Taylor & Francis, a division of Informa that was generating £400 million in annual sales. Managing a team of eight employees, Everett received recognition for improving the company’s collections process, and helping it achieve record-breaking collection figures with minimal overdue debt.

In January 2016, Everett passed his ACICM Level 3 Diploma in credit management, before joining Fleximize in May 2016.